We are seeking a Head of Connections – Customer Contract Management to assist the Head of Connections Policy, Strategy, and Reform in establishing the new Customer Contract Management team and enhancing the performance of the Connections Account Management team.
In this role, you will be responsible for cultivating key stakeholder relationships, ensuring their insights contribute to ongoing improvements in our Connections service offering. You will also oversee the strategic and operational management of customer contracts for Extra High Voltage (EHV) demand and generation connections. This includes supervising the implementation of contractual changes in line with the Electricity Connections Reform (G2TWQ process), while ensuring compliance, customer satisfaction, and commercial integrity across all relevant projects.
We are looking for a candidate who can lead, motivate, and coordinate the Contract Management team, ensuring they possess the necessary expertise and support. The team consists of Senior Contract Managers and Junior Contract Management colleagues who are tasked with the efficient and accurate issuance of Standard License Condition 12 (SLC12) Connection Offers, as well as their contractual management from acceptance to energisation, aimed at mitigating contractual, network security, and financial risks to National Grid Electricity Distribution.
We offer flexibility for the role to be based in our offices located in Bristol, Castle Donington, London, Birmingham or Warwick. We continue to offer hybrid working and there will be a requirement travel to varying National Grid locations.