Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management in an enterprise, cloud, or technology environment.
- Experience working with executive-level clients or stakeholders.
- Experience in customer/enterprise sales or consulting.
Preferred qualifications:
- Experience in the business technology market as a program manager in Software as a Service (SaaS), cloud computing, or related technologies.
- Experience with cross-functional engineering, sales, and marketing teams in cloud computing or related fields.
- Experience working with geographically dispersed teams and customer base.
- Experience managing needs and priorities of executive internal stakeholders based on the overall goal and program success.
- Experience collaborating with sales teams, executive leaders, and marketing to drive customer business outcomes.
- Knowledge of enterprise go-to-market strategies and business methods with the understanding of the cloud marketplace and of various cloud offerings.
About the job
As an Engagement Strategist, you will lead the strategy aligned to advancing customer relationships, cloud consumption by driving synergies between customer programs and creating customer engagement plans for a set of the customers. You will build relationships with key stakeholders across Accounts, Google Cloud Customer Experience, Go-to-Market, Missions and Partnerships and the Product Areas, and create cross-functional, customer engagement strategies, leading multiple programs simultaneously. Through understanding of the Google Cloud business, customer program offerings and program management experience, you will enable alignment with objectives and customer engagement.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop tailored executive engagement plans for a portfolio of assigned accounts, mapping custom experiences to inform and accelerate Customer business ambitions and partnerships.
- Research customer accounts, industry/market data and evaluate customer sentiment to gain the insights necessary for developing an engagement plan that drives mutual value for our customers and account teams.
- Identify and activate on customer experience offerings that align to our customer’s expectations and support them through their transformation journeys.
- Lead planning and delivery of customised customer engagements (e.g., Cloud Space Briefngs).
- Activate engagement at Next and key execuctive marketing programs to drive engagement with key executives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.
