Department overview
S&P Global provides innovative products and services that enhance transparency, reduce risk, and improve operational efficiency. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. We develop large scale technology platforms and enterprise software to produce global financial data with focus on analysis and regulatory requirements.
Position summary
We are seeking a bright, self-motivated person who has experience with AWS Cloud Infrastructure to join our cloud infrastructure support team. This is an amazing opportunity to further develop your skillset in a large enterprise environment. As a senior in the support team, you will be handling escalations from Level 1 infrastructure support, and surrounding automation platforms used to power our Cloud Hosting Services. You will play a critical role as a valuable member of our collaborative team, responsible for ensuring the efficient and secure operation of our production environment. This is a senior infrastructure role with fantastic opportunities to further develop your technological knowledge using our extensive pool of resources.
Responsibilities
- Providing technical support for our client hosting AWS environments and internal infrastructure.
- Creating processes and runbooks to support production infrastructure operations
- Point of escalation for Level 1 support inquiries
- Advanced analysis of network infrastructure issues
- An understanding of the entire DevOps lifecycle
- Understanding how to manage and collaborate on code repositories (Such as Git)
- Ensuring monitoring and alerting toolsets are fit for purpose
- Stakeholder management and strong communication
- Continuous learning and improvement
- Ability to prioritise activities by managing a constantly evolving plan measured against client requirements
- Service lifecycle management
- Support cloud service continuity measures including backup & restore procedures and disaster recovery plans, to ensure continuous operation of the business.
Requirements
- An SME knowledge of AWS technologies such as EC2, ELB, S3, VPC, EBS, RDS, AMIs, IAM, etc.
- Can demonstrate good IT Network infrastructure knowledge
- Windows and/or Linux systems administration skills
- Utilise observability tools (monitoring, analysing, and troubleshooting). Grafana desired.
- Good PowerShell and/or bash scripting experience
- Familiar with Infrastructure as Code (namely Ansible and Terraform)
- Proficiency in operating within an infrastructure support setting
- Ability to contribute to automation solutions including build pipelines
- Experience of working in financial services or similar is desirable
Personal Impact
- Exhibits high levels of energy, drive, and stamina, consistently maintaining a strong work ethic and a resilient attitude to create a personal impact on productivity and overall team motivation.
- Demonstrate the ability to make a positive personal impact by effectively communicating, collaborating, and influencing others within the organization.
- Effectively collaborates and communicates with stakeholders at all levels, demonstrating strong interpersonal skills to build relationships, influence outcomes, and create a positive impact on stakeholder satisfaction and engagement.
Communication
- Written - Ability to write with clarity, coherence, and precision, ensuring messages are easily understood by diverse audiences. Capable of tailoring written communication to the appropriate tone and style for different audiences, whether it be formal business documents, reports, or informal emails.
- Verbal - Conveys ideas and information effectively through verbal communication, employing appropriate language, tone, and body language. Actively listens to others, demonstrating attentiveness and understanding, and responding appropriately.
Teamwork
- Demonstrates cultural sensitivity and adaptability when collaborating with team members from diverse backgrounds.
- Demonstrates flexibility in working hours and availability to accommodate team members in different time zones.
- Exhibits open-mindedness and a willingness to learn from different perspectives, fostering an inclusive and collaborative environment.
- Utilizes technology tools and platforms to facilitate seamless and efficient communication, such as video conferencing, instant messaging, and collaboration software.
- Encourages active participation and engagement from all team members, promoting a sense of belonging and shared responsibility.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 293659
Posted On: 2023-12-05
Location: Manchester, Manchester, United Kingdom
