At a glance
Hybrid based in Bracknell - The expectation is to attend the office one day a month for team days
Expected salary - £47,700 - £71,800
Contract type - Permanent
About the role
As a Senior UX Researcher within the Product Design and Research team at Waitrose Online you’ll play a key role in the success of our customer experiences. You will support one of our Product Domains and work collaboratively with cross disciplinary product teams. Your work will inform product design and development and ensure our user experiences are useful, usable and valuable for our customers. You will be responsible for bringing an understanding of end users to your product teams through proactively and reactively conducting UX Research.
Collaborating with stakeholders, designers and managers in the team to ensure that research is conducted at all stages of the design thinking process. You will work closely with the UX Research Manager to craft project strategies through a broad range of research methods including the undertaking of discovery activities all the way through to prototype testing and live field studies. You’ll be able to enjoy conducting a wide variety of research methods from interviews and surveys all the way through to testing in our labs and stores. We expect researchers to be out in stores or fulfilment centres on an ad hoc basis observing the experience and shadowing partners to truly connect with our business.
You’ll work with Partners across the entire eCommerce landscape to understand how our business and functions operate to truly empathise with our customers & partners, understand the challenges they face and support our team with developing innovative opportunities.
What will you be doing?
Responsible for managing a range of projects from discovery to finished product using a clearly defined process at each stage
Gathers, understands and interprets attitudes and behaviours of both Partners & Customers in order to inform design, decision-making and product/service development
Carries out research across a range of research platforms and identifies the right methodologies, tools and techniques to use at the right time for each outcome
Works on a wide ranging scope of work from digital on screen interactions through to physical hardware testing both remotely and in our store estate with customers & partners
Responsible for helping to set early strategy on upcoming or unknown challenges and working with senior leaders to develop longer term strategies to drive innovation
Regularly presents findings back to stakeholders and teams through different storytelling methods that showcases excellent written and verbal communication and varies the output of research findings for the audience
Comfortable handling both qual and quant data and is able to work with others to source and analyse data points to support observation lead research
Helps to develop and be part of a community of practise within all our brands and shares their knowledge and understandings with others to help grow research within the entire Partnership
Ensures projects are managed on time, to quality and for the best value
Essential skills you’ll need
Previous experience working within a user research function
Experience delivering on a wide range of research projects and at different life cycles, including discovery and generative research projects
Knowledge and experience of working with a wide variety of research tools & methodologies such as: User interviews / Diary studies / Jobs to be done / Journey Mapping / Usability testing / Survey creation and analysis / Card Sorting / Competitor analysis / Experience walkthroughs / Lab and instore testing
Experience working on different research platforms such as Dscout / usertesting / Lysanna / Survey Monkey
Desirable skills
Research, Psychology or Design Related Degree
Previous experience working with both onscreen interactions and physical environments and hardware
Experience managing multiple projects and timeframes, with project management tooling such as Jira & Confluence
Experience with collaboration and design software such as Miro & Figma
Previous experience working in grocery or retail oriented businesses
Benefits of the Partnership and the role
💻 - Hybrid Working
🏖️ - Full time working holiday entitlement 25 days holiday, plus public and bank holidays
⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy
🌷- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
🤑 - You’ll get Partnership discount in store and online once you complete your Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
🚴 - Simple cycle to work support scheme
🏰 - Access to 5 Partnership Hotels in some of Britain’s most stunning areas (for exclusive use by Partners and their families)
🌱 - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
Next steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process")
Once you've submitted an application the next steps of the process, if successful, are likely to include a 3 stage interview process
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you
Thanks for your patience in the meantime and for showing an interest in joining JLP
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Internal Partners can view a copy of the full Job Outline here.
For internal use only
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