At a glance
Hybrid based in Bracknell - The expectation is to attend the office one day a month for team days
Expected salary - £47,700 - £71,800
Contract type - Permanent
About the role
As a Senior Product Designer you will lead, shape and execute the product design strategy for your product area, throughout the discovery and delivery design process. You will be a key influencer and help define the product vision and strategy for your area by partnering with the Product Manager, UX Researcher and engineering.
Execute (and advocate for) high quality intuitive and accessible user experience design, you consider the broader context of the CX in your work and align with the business strategy. As a Senior Product Designer, you will work on larger, more complex problem space across key customer touch points, digital and physical.
With a high level of customer understanding and knowledge of commercial insights and metrics, you will build empathy and advocacy for the customer in your product team/area. You’ll use knowledge to elevate the product teams/areas product thinking and strategy.
You will also partner alongside the Product Manager to help engage and communicate with your stakeholders, the direction and progress of the user experience in your product area, and gain buy.
What will you be doing?
Lead design for a product area. This includes driving the future vision of this area, making sure it compliments a cohesive overall Waitrose experience, and delivering on incremental steps to help the team head in this direction
Work in a cross-functional product team. You'll be responsible for all design artefacts produced; from initial discovery and user journey mapping through to the execution of final UI design details
Deeply understand the customers you're designing for. Whether it's joining user research sessions, learning from previous insights, reading data reports or running your own lightweight research and analysis, you'll strive to understand the what, why and how of the problems you're solving for to ensure we don't just build the thing right, but we build the right thing
Collaborate regularly using strong communication, documentation and facilitation skills. You'll work closely with Product Managers, Engineers, Data scientists, User researchers and Writers to make sure your team isn't just shipping great designs, but they are deeply involved throughout the design process
Execute (and advocate for) polished, intuitive and accessible user experiences
Be pragmatic and able to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk
Act as a guardian and advocate of the design system; using the design kits, components and assets intelligently
Advocate and implement inclusive design solutions following W3C accessibility standards – as a digital retailer, we are committed to level AA conformance
Customer journey /service mapping
Capturing and analysing customer and business data and insights and utilise this through your work
Planning and facilitating workshops and sharing designs throughout the design process
Ideating, Sketching, Wireframing, Prototyping and Designing the end to end experience (UX and UI)
Partnering with user researchers to solve customer problems. Responsive to visual design and QA testing
Essential skills you’ll need
Experience working as part of a Product Team in an agile environment
Experience working through the Product Design lifecycle from discovery / research through to the final UI design with a portfolio to showcase this work
Agile scrum experience: working in sprints with backlogs and feature sets
Ability to think at a high level about product strategy and clearly articulate design decisions
Understanding of the technical implications of design decisions
Passion for problem solving and UX Design
Excellent communication skills and people-focused design mentality to help set up frameworks and brainstorm initial design concepts
Proficient in using digital design tools i.e. Figma
Desirable skills
Retail ecommerce experience within a large organisation
Experience in front-end programming and the ability to code simple prototypes
Experience in designing and maintaining cross-platform design systems
Experience conducting research
Desk research - heuristic analysis, competitor analysis
Benefits of the Partnership and the role
💻 - Hybrid Working
🏖️ - Full time working holiday entitlement 25 days holiday, plus public and bank holidays
⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy
🌷- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
🤑 - You’ll get Partnership discount in store and online once you complete your Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
🚴 - Simple cycle to work support scheme
🏰 - Access to 5 Partnership Hotels in some of Britain’s most stunning areas (for exclusive use by Partners and their families)
🌱 - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
Next steps
The application form consists of a CV upload followed by application questions. Please ensure your portfolio is included in the application
Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process")
Once you've submitted an application the next steps of the process, if successful, are likely to include a 3 stage interview process
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you
Thanks for your patience in the meantime and for showing an interest in joining JLP
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Internal Partners can view a copy of the full Job Outline here.
For internal use only
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