At a glance
Working pattern/flexible working - e.g. This is a hybrid working role, therefore your time will primarily be split between working from home and the Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises such as our London Office or Supplier Offices.
The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Service Management Team are required to attend the Bracknell Office 1 day a week to connect and on a more ad-hoc basis and attend key meetings.
Contract type - Permanent
About the role
The Service Design & Transition Team is part of Technology and Transformation at the Partnership. The Service Design & Transition Lead will sit within the Service Assurance part of the broader Service Management Team working alongside other Service Design & Transition Leads, as well as our strategic external partners.
As the Service Design and Transition Lead you will be working in collaboration with other Service Design & Transition Leads. Some of these leads are our SIAM Partners and others external vendors where you will be required to maintain the third party relationship. You will own and be accountable for all aspects of Service Design & Transition, including development, governance, compliance reporting and continual improvement. The role requires you to ensure the transition of delivery across Product Teams to a quality standard, establishing the requirements and modelling for ongoing delivery.
Key responsibilities
Oversee acceptance of changes into live service, ensuring all deliverables are met and risks are addressed.
Ensure proposed solutions align with the Operating Model and service strategy.
Develop and own Operational Working Agreements to define responsibilities, support outcomes, and communications.
Define and manage Early Life Support (ELS) arrangements and activities collaborating closely with Product & Platform Teams through a well-documented ELS process and support model.
Architect and manage end-to-end service design and transition, ensuring a smooth service operating model.
Ensure our strategic partners effectively manage the introduction of new services and changes.
Maintain and ensure the accuracy of the Service Catalogue, reflecting the current IT landscape.
Essential Skills you’ll need:
Comprehensive knowledge of Service Design and Transition, along with proven experience of working within this space.
Significant and demonstrable experience working in IT Service Management including its use within Agile Product Teams.
Comprehensive working knowledge of ITIL, version 3 or version 4
Working knowledge of agile methodologies & DevSecOps frameworks.
Previous experience with delivering Service Design & Transition Requirements and working closely with Product/Project Managers & Business Stakeholders.
A credible and established expert with good commercial and operational acumen, who is able to demonstrate extensive knowledge and hands-on experience in building strong relationships, including third parties.
An intuitive leader with the ability to coach others and effectively facilitate stakeholder sessions as needed.
Proven ability to thrive in high-pressure, fast-paced environments, with exceptional problem-solving abilities, strong analytical thinking, and meticulous attention to detail.
Demonstrated ability to collaborate and communicate clearly, both formally and informally, with all partners and customers.
Desirable Skills
Experience of working in SIAM environment.
Working knowledge of Agile methodologies e.g SCRUM/Kanban.
Experience in the retail sector.
Familiarity with Atlassian Tool Set (Jira/Confluence) and Service Now.
Next Steps:
The application form consists of a CV upload, followed by application questions. Please save the application questions to a Google docs before entering on Workday.
The application form consists of a CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process.
Internal applicants: Please copy and paste this link on to the browser to view job outline - R-156832 Service Design & Transition Lead
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: we sometimes close vacancies early in the event of a large response, so we recommend you apply as early as possible.
Benefits of the Partnership and the role
💻 - Hybrid Working.
🏖️ - Full - time working holiday entitlement 25 days holiday plus public and bank holidays (this is prorated for part time hours).
⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy.
🐷 - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.
🤑 - You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
🚴 - Simple cycle to work support scheme.
🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.
💗 - Health Care cover
🌱 - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/
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