At a glance
About the role
We're seeking a highly skilled Platform Infrastructure Lead (EUC), to join our technology team. We are seeking an individual with considerable experience in the realm of End User Computing who is adept at devising and deploying inventive strategies. Extensive industry knowledge of retail hardware, technologies and solutions is key, along with Google Workspace and Virtualisation technologies. This may involve migrating infrastructure to the public cloud (GCP), simplifying existing technologies, whilst maintaining operational excellence.
In this role, you will lead comprehensive assessments that encompass the entire spectrum of End-User Computing Technology, evaluating hardware, software, infrastructure, and user experience to identify areas for improvement and optimization. Your wealth of expertise will be instrumental in running agile product teams and driving forward the technology roadmap. Additionally, you will be expected to handle business-critical or escalated cases from Ops, providing effective solutions. In the event of a major incident, you will act as the technical authority, communicating effectively with all stakeholders, coordinating the technical response, and ensuring clear and concise updates are provided throughout the resolution process.
This role demands effective communication and coordination abilities. You'll need to build positive working relationships within cross-functional teams, ensuring everyone is aligned and informed, while also maintaining clear and productive communication with external vendors.
As the Platform Infrastructure Lead (EUC) you will:
Own the technical oversight of the design and delivery of solutions and creation of roadmaps
Managing the day-to-day relationships with vendors
Ensuring operational services meet or exceed agreed service levels
Be the technical SME and service point of escalation for the technology tower
Implementing and driving Operational Excellence
Ensuring effective Operational Disaster Recovery & capacity management
Maintain and manage resilience for all appropriate services
Major Incident Management - Resolution and continuous improvement
Managing operational and commercial risks
Hardware and Software Support and Maintenance
Ensure all parties deliver on contractual obligations
Produce and validate requirements for contract renewals and new services.
You will also have key input into decisions on cost management and consumption, input monthly resource unit billing cycles, working alongside FinOps.
You will shape and implement policy alongside Security Operations.
You will work closely with the other Infrastructure areas and interface with the established Product & Platform teams to embed capability within areas.
Essential Skills you’ll need
Extensive knowledge within the EUC space, with deep technical expertise and experience of key retail specific technologies, including experience of cloud, infrastructure and microservice architecture
A credible and established expert with good commercial and operational acumen, who is able to demonstrate extensive knowledge and hands-on experience in building positive relationships, including third parties.
Desirable Skills
Next Steps:
Benefits:
💻 - Hybrid Working.
⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading Equal Parenthood Leave Policy
🏖️ - Depending on your Partnership job level, if you work full time you’ll get between 22 and 30 days holiday a year, plus bank holiday entitlement
🐷 - The Partnership has a Defined Contribution pension scheme where your contributions, up to an agreed level, will be matched by the Partnership. In addition, after a qualifying period of service you may receive an additional Partnership contribution.
🤑 - You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
🚴 - Simple cycle to work support scheme
🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
🌱 - Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/
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