Minimum qualifications:
- Bachelor's degree in a technical, business, a related field, or equivalent practical experience.
- 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.
- 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
- Ability to communicate in English, Italian and Spanish fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
- Ability to troubleshoot technical issues and effectively communicate topics.
- Ability to be proactive, make constructive suggestions, and develop new ways to scale initiatives.
- Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with guidance and high attention to detail.
- Ability to resolve technical issues using standard workflows while identifying broader trends and root causes.
- Ability to synthesize technical findings into clear recommendations that drive product and process improvements.
- Ability to communicate in English and French fluently, as this is a customer-facing role that requires interaction with local stakeholders.
About the job
The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High-Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach.
As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., music labels, media companies etc.). You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools, and process improvements that enhance internal operations and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth. You will also have the opportunity to specialize in product areas (e.g., Content ID, Creator Shopping, Music) as a Subject Matter Expert, collaborating with technical product areas to drive long-term product health and supportability.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Own project documents, take notes, meet deadlines, communicate obstacles early, manage time, and follow work plans.
- Execute solutions based on previously defined user, partner, and client business objectives and technical requirements, utilizing regular support from peers and the community.
- Identify trends regarding solution issues across partners/clients and collaborate with internal teams to mitigate future risks with minimal guidance.
- Develop long-term solution strategies in collaboration with cross-functional teams to influence the direction and priority of technical product features.
- Collaborate with manager-level stakeholders to troubleshoot optimal solutions and enhance offerings with some guidance.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.
