Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job
Our Google Cloud Consulting (GCC) organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.
As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.
As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, and many more. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Establish and maintain a position as a trusted technical advisor to our strategic customers, building strong relationships with both technical and business stakeholders.
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Provide expert guidance on Google Cloud best practices across areas like architecture, security, cost optimization, and operations.
- Manage and coordinate technical escalations, bringing in the right experts from across Google to resolve complex issues and ensure customer satisfaction.
- Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.
