The role
As a Marketplace Operations Analyst you will support the Marketplace Sales teams to manage applications from initial submission to payout using a combination of software applications and lender portals. Showing a high level of accuracy to write, check and collate customer documentation. Your role will be central to ensuring we provide a smooth and swift service for our customers.
Who are we?
Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.
Want to learn more?
- We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
- To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
- And we’re still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.
What will you be doing?
- Gaining an in-depth knowledge and of lender products, processes and requirements
- Submitting applications for various product types via lender portals, collating and sending additional documentation as required
- Understanding how different product types work and their respective processes (i.e MCA’s, RCF’s, Invoice Financing etc)
- Comfortable communicating across different levels and building relationships with 3rd party lenders (over slack, email, phone, zoom)
- Ensuring that we package applications correctly for our lenders to help us deliver a fast and efficient service to our clients
- Working closely with the sales team to help them manage customers through quick and accurate administration, submissions
- Understanding the different lead routes for Marketplace, qualifying and allocating these to the right Account Manager as quickly as possible
- Continuously seek opportunities to lead change and improve our operating processes
- Ensuring that we follow all compliance and risk processes
- Passing additional information requests from our lenders on to the sales team promptly
- Maintaining our own internal CRM and providing reporting to the Sales team as required
- Raising lender documentation accurately prior to sending to the client for signing, calculating and entering commission for the documentation payout
What we’re looking for
- Highly organised and able to organise your day and week to maximise your efficiency
- Competitive and results-oriented with a desire to work hard and deliver a high volume of work with high attention to detail
- Willingness to learn, understand, and explain complex concepts and products quickly
- Flexible and prepared to try something different and adapt to change quickly
- Able to build and maintain long lasting business relationships
- Excited by a fast-paced environment with the ability to ‘think smart’ and adapt quickly
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
Why join us?
Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you’re in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you’d like to learn more about.
A few highlights:
- Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions via Spill and exclusive discounts with Hertility for reproductive health support.
- Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Learning allowance and full access to LinkedIn Learning.
- Lifestyle: Gympass, Electric Car Scheme and more!
And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: https://www.altfi.com/article/10158_the-altfi-awards-2022-here-are-the-winners
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. You might just be the perfect addition to the team!
Want to Build The Incredible? We’d love to hear from you.