Overview
At Dunelm, we empower our graduates to grow by stepping into new experiences - confidently and with support.
Our graduates are encouraged to explore fresh ideas, take on new challenges, and build confidence in unfamiliar situations. As market leaders, we value innovation, individuality, and a mindset that helps you make smart decisions and shape a career that grows with you.
Be comfortable thinking big.
Ever wondered what it feels like to help shape the future of a business
and make a real difference to our customers? Our
Business Transformation Graduates are doing just that - leading bold, exciting projects that put our customers at the heart of everything we do.
Whether it’s creating smoother shopping experiences, smarter tech solutions, or more efficient ways of working, every project is designed to make life easier, better, and more joyful for the people who shop with us. The impact? It’s huge. These changes are helping us serve our customers faster, more personally, and with even more of the products they love.
Joining this team means stepping into a space where ideas matter, innovation thrives, and your voice is heard. You’ll be part of a warm, supportive environment where you’re encouraged to think big, challenge the norm, and help build something remarkable - with the customer always front and centre.
Ready to make a real difference? Let’s transform the future together
Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
What you'll be doing
Over two years, you’ll:
- Start in-store, learning what great customer service looks like and why it matters
- Own real projects that align with your goals and make a difference to how we work
- Collaborate cross-functionally, gaining exposure to different teams and ways of working
- Join leadership workshops and development programmes to grow your confidence and capability
- Deep dive into your business area, with the potential to rotate and broaden your experience
- Connect with senior leaders, including quarterly catchups with a member of our Exec Board and coaching from some of the best minds in retail
What we'll look for in you
We’re looking for curious, driven individuals who are ready to learn and grow. You’ll need:
- Great organisation and planning skills
- Clear, engaging communication and the confidence to work with people at all levels
- A flexible, can-do attitude and a problem-solving mindset
- Some project management experience is a bonus - but the potential to develop is essential
- You’re confident, curious and ready to challenge the norm
Please note: We will evaluate any applicants who do not have all the relevant qualifications.
We believe in behaviours that help our people thrive:
- Customer First – You care deeply about delivering great experiences and putting our customers at the heart of everything you do.
- Growth Mindset – You’re open to learning, feedback, and continuous improvement.
- Being Curious – You ask questions, seek out new ideas, and explore better ways of doing things.
- Connecting – You build strong relationships and collaborate with others to achieve shared goals.
- Taking Responsibility – You own your actions, follow through, and make things happen.
What happens after the programme?
By the end of the two years, you’ll have built a strong foundation across multiple areas of the business. Whether you see yourself as a Product Owner, Business Analyst, or something else entirely, we’ll support you to find the right next step. There are no limits - just opportunities.
This role is based out of our Syston, Leicester office, with a minimum of three days per week on-site. This could be our support sites, stores or distribution centres. However, you may be involved in projects that require travel to our stores or other Dunelm sites, so flexibility is important. Access to a car or reliable transport links would be beneficial to support travel requirements.
Please be aware: We may close this advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
The assessment centre for this role will take place on Monday, 24th November 2025, at our Store Support Centre in Syston, Leicester.
