User Research Consultant
We are looking for aUser Research Consultant in our FlexiPay team for a 6 month outside IR35 contact period.
We are seeking an experienced and independent User Research Contractor to lead a 6-month research project focused on understanding the needs, behaviours, and pain points of SMEs (Small and Medium Enterprises). The contractor will be responsible for end-to-end research activities, from scoping to delivering actionable insights that inform product development and business strategy.
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
Scope the Research: Define research objectives, methodologies, and timelines in collaboration with stakeholders.
Participant Recruitment: Develop and execute a detailed recruitment plan to target desired SME participants, ensuring relevant representation.
Conduct Research: Perform user interviews, feedback sessions on product concepts, surveys or other qualitative/quantitative research methods.
Analyze Findings: Summarize data, identify common themes, and generate actionable insights.
Deliver Insights: Present findings to stakeholders, providing clear recommendations to guide product and business decisions.
What we’re looking for
Strong expertise in end-to-end user research, including scoping, recruitment, and analysis.
Experience in conducting research with SMEs.
Ability to work independently and manage timelines effectively.
Excellent communication skills.
Familiarity with tools for qualitative data analysis (e.g., NVivo, Dovetail, or similar).
Please apply with an up to date CV and a research portfolio (if password protected please include a password in a clear and obvious way). Applications missing a portfolio will not be considered.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Want to learn more?
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
Health:Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
Wealth:Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
Development: Dedicated annual learning allowance and full access to internal learning platform.
Lifestyle:Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.
