We're on a journey to provide the best banking services for the UK, and as part of this, we are simplifying our systems and streamlining the apps and services our members and colleagues use. Nationwide has always delivered great service in new ways: for example, we were one of the first UK financial services providers to provide online banking.
For this role, there will be regular travel to our London and Swindon office
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at either our London or Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingAs a Programme Manager, you will play a key role in transforming our core Digital estate, enabling us to better serve our 15 million members. This role is part of Digital within the Cloud, Digital and Integration team which in turn forms part of the overall COO team in Nationwide. Specifically, this role will be accountable for the delivery of key elements of our Digital change portfolio across our core self- service assets.
As part of the Senior Leadership team, you'll be empowered to balance the desired outcomes from the product roadmap against delivery priorities, capacity and cost. You'll be accountable for the delivery of strategically aligned outcomes, working closely with the Chief Product Owner & Technology Lead. You will be required to lead on delivery related decisions to maintain pace against agreed priorities and plans whilst creating a positive atmosphere within the delivery teams.
Our Programme Managers are player-coaches, so you'll be comfortable setting goals and line managing the senior resources within the team, be they on or offshore. You'll work with colleagues across the society and our strategic technology partners to deliver market leading technology solutions for our members.
We're looking for technology savvy Delivery Leaders with passion, creativity, determination and enthusiasm that will help us uncover the best ways of delivering value in the future.
Our teams are close knit, friendly and sociable. You can expect to work alongside experts in Banking, Security, Risk and Payments, as well as colleagues who understand how our branch systems work and how best to deliver exceptional service.
We understand that learning is essential for us to grow, so we'll provide access to market leading learning platforms, regular training courses, and the time that you need to learn. There are plenty of opportunities for you to share your knowledge and best practice.
About youWe are looking for a significant track record of technology centred transformation in Financial Services. That means we expect you to have skills in the following:
- Own the End to End delivery of technology enabled Strategic Programmes
- Worked with multiple vendors & suppliers to deliver key milestones for the programme, with proven experience of interacting and leading multi location development teams
- Experience in the delivery of large-scale technology transformation programmes in Financial services with a deep knowledge of different change methodologies (Agile/Waterfall)
- Experience in large scale integration programmes
- Digital subject matter expertise and a clear awareness of customer centric design methodologies and approaches
- Excellent people management and stakeholder management skills at Senior and C Suite Level
- Experience building high performing matrix teams of at least 150 people upwards to deliver successful outcomes - And Line Management of up to circa 10
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 30 days holiday, pro rata
- Individual healthcare cover
Banking - but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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