Nationwide is leveraging the power of Cloud, DevOps and Agile to bring teams together and create compelling Digital experiences for members of today and tomorrow. At the same time, we're investing in our branches and contact centres to create the best blend of human and digital service.
We have an ambitious strategy to transform our technology to support our members; the 'Customer Servicing' domain is at the heart of this focus. Our 'Conversational Banking' value stream drives the systems used by our front-line colleagues to support our members. Our focus is across two core areas:
- Conversational Banking - Voice: We're progressing with our next stage of modernising our AWS based contact centre
- Conversational Banking - Chat: Giving our members more choice on how they communicate with us by offering chatbots and virtual assistants as a way to start a contact.
As part of this team, you will be responsible for providing best practice knowledge, knowledge share and mentoring, as well as line management to team of Conversational Banking engineers who use DevOps tooling as well as application engineer tech stacks, to provide industry leading technology solutions that are highly robust and scalable. The technical platforms you should have advanced knowledge of are NodeJS, Python, Kubernetes, AWS EKS clusters & other AWS services as well as MongoDB.
Ensuring the quality of any solution, by providing design and build expertise particularly for more junior engineers, calling out any issues with code and ensuring that best practice is applied. You will be expected to walk through any designs and clarify that requirements are being met along with technical oversight, whilst adhering to any best practice
This is a fantastic opportunity to join at team at a time of real change, where you will be at the heart of driving the Conversational Banking agenda, and able to make a real impact. The successful candidate will have a broad range of experience of AWS application estates, along with experience of driving modernisation agendas, to adopt and exploit cloud native technology in a regulated environment.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingJoining the Conversational Banking value stream, you will work across our Chat platform, as well as assisting on our Voice platform ensuring efficient use of our microservices & AWS Connect and supporting the Engineers working in development teams.
As an engineer, you will be involved in developing and maintaining the Conversational Banking - Chat solution, using NodeJS, MongoDB, Docker and other technologies to deliver a seamless and efficient customer contact experience. You will collaborate with other engineers, product owners, and stakeholders to deliver high-quality solutions that meet the needs of our members and the business. You will also follow the CTO guard rails and best practices to ensure compliance, security, and traceability of your work.
As part of the Conversational Banking Chat team, you will be responsible for designing, developing, testing, deploying, and monitoring the platform features and components, using agile methodologies and DevOps practices. You will also participate in code reviews, peer feedback, and knowledge sharing sessions, to ensure the quality and consistency of the code base. You will also contribute to the continuous improvement of the platform architecture, performance, and security, by applying industry standards and best practices, and by exploring new technologies and tools.
For this role, you will also be mentoring and providing support and guidance to more junior engineers, whilst aligning to the strategic direction outlined by the Lead Engineer.
You will provide application development knowledge and experience to help drive improvements by the wider team. You will also help remove blockers for the team, helping them to increase maturity in agile and DevOps approaches to improve flow and quality. In the regulated environment that we work within, you will be responsible for ensuring that all CTO guard rails are adhered to, enabling traceability and evidence for the direction taken.
About youWe need somebody with:
- Expertise experience using at least one modern programming language: Python or Node.js
- The ability to understand complex problems, providing root cause analysis, and identifying options for resolution, that meet industry standards and best practice
- Good skills in Agile and DevOps processes, techniques, and modern toolsets, within the AWS cloud
- Good understanding of ChatBots or other Natural Language Processing solutions
- AWS Certification and/or existing knowledge of AWS Connect, LivePerson or Natural Language Processing solutions
- Knowledge of Financial services and the design and delivery of Conversational Banking solutions
- Knowledge or interest in Site Reliability Engineering (SRE) principles
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
Banking - but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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