This role is the
strategic owner of Microsoft 365 for Tesco. You will define how colleagues experience communication, collaboration, identity-integrated services, and AI capabilities across the M365 ecosystem. You will own the
end-to-end product lifecycle, the
M365 roadmap, and the
strategic direction of the platform, ensuring it enables productivity, operational efficiency, security posture, and long‑term value.
You will partner across Engineering, Security, Identity, Change, and Business teams to shape capability adoption, manage Microsoft's constant innovation cycle, and ensure M365 remains reliable, modern, and fit for a global retailer.
M365 Strategy & Roadmap - Own the end‑to‑end M365 product roadmap, ensuring alignment with business priorities, colleague experience, operational efficiency, and risk posture.
- Lead product discovery, prioritisation, and feature evaluation across all M365 workloads including Teams, Office, Exchange Online, SharePoint, OneDrive, Viva, Entra-integrated capabilities, and Copilot.
- Translate Microsoft's external roadmap into Tesco's internal strategy, including deprecations, new releases, updates, and mandatory configuration changes.
- Set the long‑term vision for how M365 evolves within Workplace Technology and the wider enterprise.
Adoption, Behavioural Change & Colleague Experience - Partner with Change & Comms to drive adoption across 300k+ colleagues, through structured onboarding, enablement and behavioural uplift campaigns.
- Understand colleague personas, pain points, and usage patterns and use insights to inform roadmap decisions.
- Improve digital fluency and drive consistent, modern ways of working across the organisation.
Cross-Functional Alignment & Stakeholder Engagement - Work with senior business stakeholders to agree priorities, align to strategic objectives and communicate product direction.
- Operate as Tesco's M365 domain expert, representing the platform across internal committees and external supplier engagements.
- Influence decision‑making across Workplace Technology, Engineering, Identity, Security and Business teams.
Execution & Delivery - Translate product goals into clear user stories with acceptance criteria and guide Engineering in breaking down work into incremental delivery.
- Lead sprint and release planning to optimise value and minimise complexity.
- Manage competing priorities and decisively resolve trade‑offs across teams.
- Ensure well‑structured documentation, roadmap materials, and clear communication of changes.
Commercials & Licensing - Own the licensing strategy for Microsoft 365, including SKU optimisation, cost management and alignment to future capability needs.
- Produce product‑related budget papers and support commercial planning activities.
Key Relationships - Workplace Product Managers, Analysts, Designers, Researchers
- Engineering and Data Science teams
- Identity, Security, Infrastructure & Operations
- Change, Communications & HR Digital Workplace
- Business stakeholders across Tesco
- External suppliers and Microsoft account teams
Operational Skills - Product vision, strategy creation and long‑term roadmap planning
- Enterprise technology design and understanding of retail technology environments
- Customer empathy, discovery practices, experimentation and validation
- Agile product development, sprint planning and modern delivery practices
- Data-driven prioritisation, analytics interpretation and decision-making
- Communication and influencing across technical and non-technical audiences
- Strategic problem-solving, simplification and pattern recognition
- Embracing and enabling change
- Significant experience managing Microsoft 365 as a product, including roadmap ownership, service governance and release management.
- Deep knowledge of M365 administration, Message Centre, roadmap IDs, usage analytics and platform telemetry.
- Strong understanding of identity (Entra), security (Defender/Compliance), collaboration, device management and ecosystem integration.
- Experience delivering large-scale digital transformation or SaaS adoption programmes.
- Experience shaping product OKRs, vision and strategy for complex, enterprise-scale products.
- Ability to combine quantitative and qualitative data to drive decision-making and prioritisation.
- Practical familiarity with how large technology systems interact, including health metrics and SLOs.
What Success Looks Like - A clear, predictable, enterprise-aligned M365 roadmap
- High colleague adoption and satisfaction across key M365 workloads
- A modern, reliable, well-governed M365 platform
- Proactive handling of Microsoft roadmap changes
- Reduction of duplication, complexity and inefficiency
- Strong commercial stewardship and licence optimisation
- A consistent, compelling narrative for how M365 enables Tesco's ways of working
Why This Role MattersMicrosoft 365 underpins communication, collaboration, identity, security integration and AI‑driven productivity for the entire organisation. As Tesco advances its Workplace Technology strategy, this role acts as the
single point of ownership for the M365 ecosystem-ensuring that it is governed, optimised, and strategically shaped for the future.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
