We have an exciting opportunity to work as an Infrastructure Designer within Nationwide's Customer Services CIO, working on the applications that our customers use and interact with daily. As an Infrastructure Designer, you'll interface between technical SMEs, build teams, delivery teams and business stakeholders to elicit and understand the technical requirements of a solution. You'll be a cross-technology specialist who can translate those requirements into high and low level infrastructure designs.
This role is within the Shared Engineering Services team, part of the Customer Services CIO. We are responsible for delivering customer facing applications to our members both remotely and inside branches. The Shared Engineering Services team provides infrastructure and network services across all those applications, providing consistency of approach and leveraging the team expertise. As an infrastructure designer, you can expect to be working on a range of different applications within the CIO, re-platforming and uplifting existing applications and producing designs for new applications.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingYou'll work closely with the key stakeholders to set and prioritise the end-to-end change agendas for key customer journeys, this will be working closely with
our Retail Product teams. We'll need you to develop and communicate a clear end to end journey vision and roadmap, driving an improved customer journey experience based on customer insight.
This will require you working collaboratively on a day-to-day basis with Retail Product colleagues and others, for example, customer service design experts, operations, business services change resource and technology product owners to facilitate delivery of the roadmap.
Ultimately, we want to drive good customer outcomes, that are good for everyone. As well as develop new customer propositions and personalisation choices, enabling 'uniquely Nationwide'.
About youWe are looking for:
- Recent experience and deep understanding of Retail Products and Product Management.
- A good communicator, with an awareness of a wide range of modern ways of working across systems, design and customer journey thinking.
- An influencer and highly collaborative person, with experience traversing traditional business units and incorporating business and technology teams.
- A problem solver, with ability to advise, prioritise, and measure success. Combined with the ability to choose correctly from alternative solutions.
- Experience of setting a compelling vison and supporting roadmap, with ability to work across short, medium and long-term timescales.
- A customer centric individual with experience dealing with customers who require help with a significant event or when they get into financial difficulty.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
Banking - but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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