People Services Team Leader

National Grid • Temporary • Warwick, GB • £46.42k / year • 18h ago

The Role

People Services Team Leader – National Grid (UK)

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a People Services Team Leader, and find your superpower.

National Grid is hiring a People Services Team Leader to join our Onboarding team in Warwick. The role is hybrid with the mandatory team day in the office on a Wednesday.

As a People Services Team Leader you will play a key role in ensuring the smooth operation of the Onboarding team. Leading a team of ten Onboarding Specialists, you will be responsible for overseeing case management and continuously improving service delivery. If you thrive in a fast paced environment, have team leader experience and are passionate about people management, we would love to hear from you!

What you'll need

Strong team leadership and management skills, with experience of leading Shared Services teams
A strong focus on service delivery to drive operational efficiency
Proven experience of managing KPI’s and SLA’s ideally in a Shared Services environment
Expertise in performance management and coaching team members
Proficiency in using HR systems and case management tools, ideally Success Factors and ServiceNow
Excellent stakeholder communication skills to engage with different levels of the business
Strong problem-solving and decision-making abilities in a fast-paced environment.

What you'll get

Competitive annual salary of £45,000- £50,000 per annum plus annual performance bonus, hybrid working model, generous pension scheme – we will double-match your contribution to a maximum company contribution of 12% - plus:

26 days annual leave with 8 statutory, plus the option to buy additional or sell holiday days
Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role
Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
Access to a numerous apps which support health, fitness and wellbeing

What you'll do

Lead and manage a team to deliver high quality HR services efficiently
Oversee employee case management using ServiceNow to track and resolve queries effectively
Drive performance management initiatives to support employee development and engagement
Ensure compliance with HR policies, procedures and UK employment laws
Identify opportunities for process improvement to enhance HR service delivery
Drive performance management initiatives to support employee development and engagement
Support the People Services Manager with the management of queries and escalations
Managing HR data and systems to ensure accuracy and efficiency in reporting and analysis
Support, coach and mentor team members to foster a positive and high performing work environment