The banking services that Nationwide provide, and the service we give, are unrivalled. At the core of this are our digital channels ensuring our members and our customers can interact with us as they choose in a safe and secure channel that offers the experience they desire.
We're on a journey to provide the best banking services for the UK, and as part of this, we are simplifying our systems and streamlining the apps and services our members and colleagues use. Nationwide has always delivered great service in new ways: for example, we were one of the first UK financial services providers to provide online banking.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doingAs an Engineer (Technical Lead), you will work with multiple teams within the Customer Experience Platform group. This group is part of the Chief Data & Analytics Office (CDAO) and part of the overall COO team in Nationwide.
As an Engineer (Technical Lead), you'll be a player-coach, so you'll be comfortable managing the platform & team, both on or offshore. You'll work with colleagues across the society to deliver the Servicing Comms for Nationwide.
We're looking for someone with passion, creativity, determination and enthusiasm that will help us uncover the best ways of delivering value in the future.
Our teams are close knit, friendly and sociable. You can expect to work alongside experts in banking, security, risk and card services, as well as colleagues who understand how our branch systems work and how best to deliver exceptional service. Above all, we'll give you the accountable freedom you'll need to propose and deliver the best solution for our members.
We understand that learning is essential for us to grow as Engineers, so we'll provide access to Pluralsight, regular training courses, and the time that you need to learn. There are plenty of opportunities for you to teach, too.
About youWe are looking for someone with a significant track record of the end-to-end management, operations, and optimisation of an organisation's technology platform or platforms in Financial Services, or other similar regulated sectors. That means we expect you to have skills in the following:
- Understanding of IBM Content manager OnDemand (CMOD), OpenText print composition engine & Adobe Campaign tool.
- Ability to build and maintain strong relationships with key stakeholders, including senior leadership, project teams and different functions and products.
- An understanding of DevOps, Cloud technologies like AWS, Azure & CICD
- Ability to develop and execute clear communication strategies to ensure stakeholders, including customers, are kept up to date throughout. implementation and support and adopt changes effectively.
- Ability to work between technology and the Businesses/Functions to translate complex technology related concepts into clear, accessible information to diverse stakeholders.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 30 days holiday, pro rata
- Individual healthcare cover
What makes us differentNationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#LI-Post
