At a glance
We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Product Lead team aims for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. The role is based at our London Central Office in Pimlico.
The salary range for this role is set at £70,900.00 - 108,300.00
There are 2 positions available, 1 permanent and 1 fixed term contact/secondment.
About the role
As a Digital Product Lead for Retention you are the intersection between business, technology and user experience. Your success, and that of your product stream, relies on every team member understanding the vision and being aligned on the direction of travel. You will be responsible for shaping the product strategy for your stream, ensuring all teams can translate the strategy into prioritised and actionable units of work for the Development teams and deliver a best-in-class customer and user experience across multiple channels.
The Retention Domain’s goal is to make loyalty more engaging, relevant and rewarding for our customers, increasing their shopping frequency. You will do this by:
1. Building new products and/or iterating existing products for My John Lewis and MyWaitrose loyalty schemes.
2. Building new products and/or iterating existing products across wallet, identity, account, membership across Waitrose, John Lewis and our Financial Services business.
You will be passionate about developing technology capabilities to support current and future customer needs and obsessed with optimising your product. You will be expected to lead by example, with a hands-on approach, coaching and developing a team of expert Product Managers.
Key responsibilities:
Responsible for identifying customers problems and working with your teams to deliver solutions across the Retention Domain
Your team’s products should be valuable, commercially viable, useable and technically feasible and be widely adopted by customers/internal business teams
Set the long-term strategy for Pan Partnership Capabilities Domain
Translate strategic decisions and direction into a clear plan and set of objectives and key results (OKRs) for your stream to ensure customer and commercial targets can be achieved
Establish a shared vision that is founded in market research, insight obtained through of deep empathy with customers and end users and a thorough understanding of the problems business stakeholders are trying to solve
Develop and hold the overall plan for the Product stream that encompasses all elements of technical and non technical build ensuring dependencies are understood and release dates or time frames are tracked and managed appropriately
Hold a clear view of our target customer profiles and users, identifying their mission, pains and gains and clearly state the value proposition of your Product
Drive the end-to-end product life cycle development, including key events such as product-market fit, go-to-market strategy and monitoring and tracking the performance of products (including live incident reviews)
Essential skills you’ll need
Demonstrated ability in building and launching successful products to millions of customers
Extensive proven experience in Product Management
Experience in driving customer Loyalty or Retention, ideally in a retail/e-commerce environment
Experience delivering world-class user experiences and enterprise-grade APIs, working with complex data sets
An excellent communicator and storyteller, presenting concepts and ideas in different formats, depending on context
Strong analytical and commercial mindset
Experience leading cross-functional teams
Ability to simultaneously manage multiple priorities while adhering to time-sensitive deadlines
Experience of prioritisation of requests from multiple sources with incomplete data
Strong stakeholder management experience
Benefits of the Partnership and the role
💻 - Hybrid Working.
🏖️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).
⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
🐷 - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
🤑 - You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
🚴 - Simple cycle to work support scheme
🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
💗 - Health Care cover
🚗 - Car allowance
🌱 - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage virtual interview.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership.
If you are an Internal candidate, you can view a copy of the full job outline here: Digital Product Lead
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