Sr Supv Non Operations

National Grid • Regular • North Andover, US • £94k / year • 6m ago

About us

National Grid is hiring an Senior Supervisor for our Work Support department in Malden MA or North Andover MA. This position is 100% in office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

In this role, you will supervise, plan, and coordinate the assignments of personnel engaged in support activities for the Electric Operations Organization in Massachusetts and serve as liaison between Electric Operations, internal company departments and external customers.

Key Accountabilities

Assign, plan, schedule, coordinate and audit the daily activities of the Work Support personnel.
Supervise and review the completion of all mandated forms, reports and Company required documentation to ensure compliance with all regulatory agencies and internal departments.
Monitor work backlog to ensure timely completion of work.
Review / approve time entry.
Oversee the process of managing some requirements and other associated activities that support the Electric Operations Organization.
Support and help drive the standardization of processes and approaches across Electric Services operational activities.
Drive performance of the Work Support group through the utilization of metrics. Set expectations of continuous improvement and capture benefits of those improvements.
Assist and support the completion of emergency/confirming work and ensure the proper closing and updating in systems in a timely manner.
Supervise and monitor support activities during storm emergencies.
Create and foster a safe and inclusive working environment.

Supervisory/Interpersonal- Experience Required

Experience of managing project teams and projects independently required.

Qualifications

Associate’s degree in business administration and 1-2 years of supervisory experience or 3 to 5 years of supervisory experience required
Advanced planning skills including the ability to prioritize assignments.
Advanced software skills e.g. Microsoft Office products (Excel, Word, PowerPoint, Access) preferred
Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreements.
Possess knowledge and experience in clerical support, scheduling, operations, work coordination, and distribution design a plus.
Clear understanding of local labor agreements.
A valid driver's license with a safe driving history that meet's National Grid's Safe Driver policy is required.

More Information

Salary: $94,000 - $110,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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