Job DescriptionAgentic Strategy & AdvisoryManager, Song ServiceCL7 - ManagerLondonWe areAccenture Song,the world's largest tech-powered creative group.For us, customer experience is not an add-on;it’sfoundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an
Agentic Strategy & Advisory Leadin Accenture Song Service, you will play a pivotal role in shaping the AI agenda forourclients at executive level,translating agentic capability into compelling business cases, measurableoutcomesand strategic roadmaps.
Our mission:Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, anddemonstratethebrandpromise when it counts most.
Ifyou'relooking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a teamThe Service practice sits within Accenture Song.Our vision is to deliver iconic client outcomesbyshapingexceptionalagentic experiencesthatdeliver cost transformation anddrivegrowth.We focus on:
- Reinventingcustomer serviceacross physical,digitaland AI-powered channels
- Designingfuture-ready service models, enabled by platforms,dataand automation
- EmbeddingGenAI, intelligent automation and decisioninginto customer service journeys and operations
- Supporting clients to define acustomer-first mindset, helping them shape their business and operating models
- Ensuringthe services we design deliverreal value for customers
- We work across the full lifecycle: from ambition and vision, through design and experimentation, toscaleddelivery and adoption.
Whatyou'lldoHelp shapeourclients’AI agenda- Lead AI strategy engagements. Developexecutive-level narratives that connect agentic capability to commercial outcomes,linking agentic capability to growth,efficiencyand resilience
- Build business cases and AI investment frameworks for C-suite audiences
- Lead teams in collation ofdata and Business insights,identifyingandprioritisingvalue opportunities for clients
- Translate client CX requirements into actionable agentic strategies and delivery roadmaps
- Shape agenticprogrammeprinciples;ensuring the right ambition is set before delivery begins
- Provide a point of view of what AI can do to drive business growth
- Supportclient decision-making on AI governance, technologyselectionand operating model design
Deliver at scale- Lead multi-workstream strategy engagements with clear governance and quality standards
- Mentorjunior team membersand drive quality of strategic output across the team
- Partner with data teams todirect analysis (of big data),collate and translate insights into strategic client value opportunities, taking accountability for benefits tracking and delivering measurable outcomes
- Craft data-driven narratives that resonate at C-suite level, translating complex analysis andvisualisationinto clear, actionable insight that shapes client decisions
- Collaborate closely with Forward Deployed Engineers, Experience Designers, ChangeLeadsand delivery teams to integrate strategy into broader transformationprogrammes
Grow people,capabilityand the practice- Contribute to thought leadership, assets and accelerators in agentic strategy and AI
- Support sales,propositionsand go-to-market activity
- Develop the next generation of AI advisory talent within Song
- Encouragedevelopment of data skills and valuefocusedmindset amongst team members across levels
Experience RequiredSignificant experiencein management consulting, AIstrategyand/or digital transformation advisory.The most important thing for us is that you display the right mindset: we want strategic thinkers who can translate AI's potential into business reality, work comfortably at C-suite level, and bring genuine AI fluency.
Core experience- Strong background inmanagement consulting, AIstrategyand/or digital transformation
- Proventrack recordof building and presenting executive-level business cases for AI or technology investment
- Experienceoperatingacross the full project lifecycle;from shaping and selling work through to delivery oversight
- Experience translating business priorities into AI strategies,leading business casedevelopmentandimplementingvaluemeasurementframeworks
- Proventrack recordof leveraging data to diagnoseorganisationalpain-points, drive performance anddemonstratetangible business value
- A portfolio of strategy engagements thatdemonstratecommercial impact
- Proven ability to lead with clarity and influence in ambiguous, fast-moving environments
AI,dataand technologyexperience- Strong understanding of Agentic AI and how these capabilities scale acrossprogrammes
- Confident working knowledge of data structures and value measurement, able to interrogate technical approaches, shaperequirementsand lead delivery teams with credibility
- Working knowledge of or alongside:
- GenAI-enabled services (e.g.conversational AI, agent assist, agentic workflows)
- Cloud-based platforms and agentic tooling (e.g.SalesforceAgentforce, AWS Bedrock, ClaudeCode/Codex/Gemini)
- AI governance, responsibleAIand emerging regulation
- Data discovery and analysis-awareness oftoolsvisualisationtools, ETLprocessesetc.
- Experienceindelivery and/or use ofConversational AI Tooling such as GECX, Amazon Connect, Microsoft Dynamics,PolyAI,Congnigy, Cresta, Sierra, Decagon,Parloa
- Experience of using Open AI,AntropicandVercel
Leadership & consulting skills- Strong analytical and problem-solving capability
- Confident senior stakeholder management and compelling storytelling
- Experience leadingand shaping AI initiativesand managing delivery quality
- Understanding ofcommercial models and deal economicsin professional services
- Comfortable leading withinagile, collaborative, fast-moving consulting environments
- Can clearly articulate AI strategy rationale and trade-offs tonon-technical senior stakeholders
Set yourself apart- Certifications in AI strategy, management consulting, valueframeworks
- Thought leadership or published point of view on agentic AI, customer servicereinventionor AI governance
- Contactcentreplatform experience (e.g.Genesys, Sierra, Decagon,Parloa,PolyAI, NICECognigy,AgentforceContact Centre and Amazon Connect)
- Experience in Telco, Financial Services or Public Sector;our highest-demand client verticals
- Hands-on experience acrossvisualisationtools, SQL, codinglanguagesand ETL processes, with the ability to engage credibly across the full data pipeline
What'sin it for youOur
Total Rewardsconsist of a competitive basic salary, annual performance bonus, opportunities toacquireequity and a wide range of health and wellbeing benefits. These includeperkssuch as:
- 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
- Family-friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee AssistanceProgramme, Career Development and Counselling.
- A range of generous Parental Leave offerings.
Flexibility and mobility arerequiredto deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Please note that with all our roles, you should expect some in-person time for collaboration,learningand building rapport with clients, peers,leadersand communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race,religionor belief, ethnic or national origin, disability, age citizenship, marital,domesticor civil partnership status, sexualorientationor gender identity.
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Qualification.
LocationsLondon
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