Minimum qualifications:
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role working with stakeholders and managing customer technical implementations or transformation programs.
Experience with core cloud computing concepts and enterprise architecture principles, including networking (VPC, peering), compute, storage, IT security (IAM, segmentation, encryption), database systems, cloud-native application development, and operational frameworks.
- Experience presenting to technical and executive stakeholders.
Preferred qualifications:
- MBA or Master's degree in a Management, Technical, or Engineering field.
- Cloud professional certifications.
- Experience supporting customers in critical cloud operations domains, including launch/capacity planning, product release management, complex technical support, or formalized escalation management procedures.
- Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.
About the job
As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP).
You will serve as the customer’s trusted technical advisor, translating complex business objectives into technical governance and modern, resilient cloud architectural strategies. You will lead the adoption of industry best practices and act as the primary point of accountability for resolving platform issues and proactive risk mitigation, to the satisfaction of executive stakeholders.
You will independently forge strong executive relationships, leading the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
- Provide technical guidance and lead the adoption of Google Cloud architecture and best practices via deep dives and workshops.
- Drive platform stability and excellence through deep architectural health assessments.
- Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly scalable, and resilient workloads.
- Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.
