Job DescriptionRole: Global Process Owner - Life & Pensions
Location: UK (Hybrid)
About the RoleWe’re seeking an accomplished Global Process Owner for our UK Life & Pensions insurance offering. You’ll establish and govern end-to-end processes across functions and the enterprise, driving operational excellence, compliance, and transformation across our Retirement and Pension portfolio. This role demands detailed knowledge of UK regulatory frameworks for insurance products, strategic oversight, and a focus on continuous improvement and client success.
Key Responsibilities- Delivery of end-to-end Life & Pension Administration services, ensuring operational KPIs and SLAs are consistently met.
- Collaborate with clients, internal teams, and senior leadership to define, track, and measure performance metrics against strategic targets.
- Govern enterprise-wide processes, ensuring alignment and standardisation across business functions.
- Drive large-scale transformation initiatives leveraging RPA, OCR, analytics, and workflow optimisation.
- Establish and maintain risk management frameworks in line with SOX, SOC1, and regulatory requirements.
- Build and sustain strong client relationships to ensure satisfaction, retention, and business growth.
- Lead and inspire cross-functional teams, fostering a culture of accountability, quality, and continuous improvement.
- Implement best practices and drive strategic investment decisions to enhance efficiency and operational resiliency.
QualificationRequirements- In-depth knowledge of UK regulatory frameworks governing insurance products, with particular expertise in Life and Pension offerings.
- Proven experience leading large-scale operations, ideally within offshore or distributed delivery environments, with the ability to drive performance and collaboration across global teams.
- Deep understanding of front-to-back pension administration platforms, controls, and processes.
- Experience implementing risk management frameworks and operational controls.
- Proven experience in business transformation, leading large-scale initiatives involving process improvement, technology-driven change, and automation (RPA, OCR, analytics, workflow optimisation) with measurable efficiency and productivity gains.
- Exceptional stakeholder management and communication skills, including experience engaging at CXO level.
Skills & Qualifications- Bachelor’s degree in Business Administration, Operations Management, or a related discipline (preferred)
- Certification in UK Life & Pension Administration (preferred)
- Expertise in operational governance, process improvement, and quality assurance.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong proficiency in Microsoft Office, project management, and enterprise platforms.
- Highly organized, adaptable, and collaborative - able to manage multiple priorities in a fast-paced environment.
LocationsLondon
Additional InformationEqual Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
About AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com .
