Job DescriptionPosition: Client Lead/Senior Business DirectorLocation: LondonCareer Level: ManagerAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” -
Julie Sweet, Accenture CEOWhat you will do...As a Client Partner, you’ll lead one of our most significant and high-profile client relationships: a global Quick Service Restaurant (QSR) brand. Sitting at the heart of our partnership as their Digital Customer Agency, you’ll drive transformation and innovation across loyalty, CRM, and digital engagement.
You’ll act as a trusted senior advisor, building deep relationships with senior stakeholders and inspiring a multidisciplinary team to deliver work that moves people and drives measurable impact.
This is a leadership role for someone who blends strategic vision with commercial acumen, thrives on collaboration, and brings energy and ambition to everything they do
Client Leadership & Relationship Management- Act as the senior point of contact for the client, nurturing trusted relationships with C-suite and senior stakeholders.
- Champion the client’s digital vision, aligning TMW’s output with their long-term business goals.
- Navigate complex stakeholder environments with confidence and influence at the highest level.
Team Leadership & Collaboration- Inspire and mentor a core client services and project management team of 10 people, fostering collaboration, growth, and excellence.
- Oversee and create alignment across a wider multi-disciplinary team of around 30 specialists in strategy, creative, data, technology, and production.
- Nurture relationships with our global community partners across Accenture. Collaborating to drive cross-market learning and efficiencies.
Strategic Direction & Innovation- Define and drive digital customer strategies that elevate engagement and loyalty.
- Identify opportunities for innovation, leveraging behavioural insight, data, and emerging technology.
- Turn complex business challenges into actionable, measurable solutions that deliver impact.
Commercial & Growth Accountability- Own the commercial health of the account, ensuring profitability and sustainable growth, both for TMW and the client.
- Lead growth opportunities with the immediate client team and beyond, representing TMW at the most senior levels.
- Contribute to agency thought leadership and positioning with this client, helping shape our reputation as digital customer experts.
QualificationWhat you will need to succeed ...We’re looking for a seasoned leader with significant years of experience in client services, digital marketing, and CRM - someone who combines strategic intelligence with creative ambition and operational excellence.
You’ll bring:
- Deep CRM, loyalty, and digital expertise, with a proven record of delivering data-driven experiences at scale.
- Extensive experience leading senior client relationships, including at C-suite level.
- Natural gravitas, credibility, and confidence to influence key decisions.
- Proven leadership skills, inspiring multi-disciplinary teams to deliver at pace and quality.
- Strong commercial acumen and attention to detail, ensuring profitability and growth.
- Strategic agility - able to set long-term direction while driving immediate impact.
- Energy, resilience, and a proactive, solutions-first mindset.
- Experience in QSR, retail, or hospitality sectors (highly desirable).
This is a rare opportunity to lead a flagship client partnership within one of the UK’s most respected creative agencies. You’ll play a pivotal role in shaping our client’s digital future - and our own - driving meaningful work that moves people and delivers measurable impact.
At TMW, we value excellence, growth, and collaboration, but we also believe in having fun along the way. If you love big ideas, bold thinking, and working with brilliant minds across creativity, data, and tech, you’ll feel right at home here.
Who are TMW Unlimited?The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world.
We create ideas that move people.
We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity tomake it all happen.
TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.
UNLIMITED is part of the Accenture Song family, the world’s largest tech-powered creative group.What’s in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.As an employer, we will be as flexible as possible to support your specific work/life needs.
About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com
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LocationsLondon
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About AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com .
