About us

National Grid is hiring a Supervisor, Customer Meter Services in NYC Gas Field Operations. Candidate selected could be placed in any of the operating yards in NYC.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks, in line with departmental and National Grid requirements.

Responsible for the supervision of personnel in either the Field Operations or CMS team to ensure the safe and reliable maintenance and operation of the gas system, in a productive and cost-effective manner.

The successful candidate must be prepared to work all shifts, weekends and holidays. The successful candidate is expected to be on-call schedules and ready to respond to the emergencies.

Key Accountabilities

Position Responsibilities (including but not limited to):
Ensure the safety, reliability, security and integrity National Grid’s gas and our gas customer’s premises, consistent with Company goals, objectives and policies, in full compliance with existing and future governmental codes and regulations
Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities
Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks
Effectively implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives
Ensure employee and job site safety through field observations and inspections of crews, equipment, and worksites
Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully complaint within budgetary limitations
Initiate and institute corrective actions and process improvements
Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances
Supervisor is expected to take and pass all Operator Qualifications for Gas Field Operations similar to the field force that they would be supervising

Supervisory/Interpersonal- Experience Required

Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.
Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.

Qualifications

Bachelor’s degree or 5+ years of relevant experience.
Technical proficiency and team development skills.
Knowledge of tools and systems in the designated area.
Team management and relationship-building experience.
Extensive operations work experience.
Supervisory experience in relevant fields preferred.
Technical knowledge of gas systems and practices.
Knowledge of federal, state gas regulations including OSHA, DOT, and Pipeline Operator Qualifications, etc
Knowledge of company systems (MAXIMO, LMS, SAP, etc.).
Strong safety practices and record.
Excellent communication skills.
Ability to enhance team performance.
Planning, organizing, and scheduling skills.
Competencies: Safety, Customer Satisfaction, technology, innovation, results, adaptability, teamwork.
Experience managing a union workforce.
Ability to handle multiple tasks and emergencies.
Decision-making and time management skills.
Strong performance history.
Valid driver’s license with a safe driving record.

More Information

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Salary

$114,000 - $144,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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