About us

National Grid is hiring a Public Affairs Manager, Long Island (Nassau County). This position will be located in our Melville, NY office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

To deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions. To that end, advancing the Company’s legislative and policy priorities is of primary importance. Doing so while maintaining exemplary relationships with elected leaders and key governmental stakeholders is critical.

Job Purpose

National Grid’s External Affairs team invites you to be a part of a professional team responsible for assisting in the direction and implementation of strategic relationships to enhance the presence and reputation of our company.

The Public Affairs Manager Nassau County is responsible for developing and maintaining relationships with key stakeholders; community-based organizations, municipal customers, economic development organizations, civics, local development agencies, business and trade associations, labor organizations and other major associations to enhance National Grid’s reputation within the jurisdiction. Leverage internal and external relationships to create third party advocates for National Grid in the community, regulatory, policy and political arenas and building coalitions to bolster National Grid’s decarbonization strategy.

Key Accountabilities

•   Execute strategies to develop key stakeholder relationships, contact points, trends and messaging in order to solidify an external reputation as an industry leader in energy and the environment, a concerned corporate citizen, and a socially conscious organization with community values and interests.
•   Map existing stakeholder relationships and identify opportunities and promote key campaign strategies, policies, and community initiatives to promote and defend National Grid interests.
•   Build and maintain strong relationships with multiple levels of leadership within municipal organizations, including public works, facilities, and operations directors to manage municipal accounts.
•   Act as customer representative for all metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
•   Communicate, advocate for, and manage strategic energy and environmental objectives throughout Nassau County.
•   Develop and manage ongoing strategic relationships with key stakeholders and customers in order to gain support for favorable outcomes and enhance National Grid’s image with regulators and community leaders.
•   Develop relationships with key community and customer organizations that lead to strategic partnerships that align with corporate objectives (e.g. Combating Climate Change, Sustainability, National Grid’s Responsible Business Commitments, our Fossil Free Vision (Net Zero by 2050) and Community Investment initiatives.
•   Establish National Grid as a leader in energy transition, and a thought leader to communities and customers. Share knowledge and develop technical understanding for the utility of the future.
•   Drive awareness of initiatives, programs and events designed to improve brand affinity and perception of National Grid.
•   Provide technical guidance, support and coaching to Communities and customers so as to establish National Grid as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g., renewables, CNG, demand response, etc.
•   Provides critical support for outage restoration communication with community.
•   Support the Stakeholder management group, along with identified key distribution communications in advance of major infrastructure upgrades in order to manage community and business owner expectations and demonstrate superior customer service.
•   Accountable for regional planning in the territory to ensure all market and account needs are considered and all National Grid resources are brought forward to address these needs.
•   Attend meetings and activities, inclusive of community, business, trade and as required sessions outside of normal business hours when necessary and make public presentations as required.
•   Seek market feedback with respect to large customer expansions, major developments, and municipal infrastructure planning to establish synergies with Company asset planning.
•   Liaise with the Statewide External Affairs, Federal Government Relations, Economic Development and Communications Teams as needed.
•   Advance the Company’s policy agenda with key stakeholders including Chambers of Commerce, Civic Associations, Business Groups, Non-Profits, etc. to identify and deliver appropriate solutions in line with National Grid policies and procedures, that benefit all parties.
•   Be available for storm duty and other community engagement events as necessary.

Qualifications

•   Bachelor’s degree in business, marketing, public relations, communications, finance, economics or political science. Candidates working towards a degree will also be considered.
•   Minimum of five+ years’ direct experience in public relations.
•   Demonstrable network on Long Island and deep understanding of local issues and key stakeholders.
•   Engagement, communications, strategic planning, customer or related fields a plus.
•   Working knowledge of the business community in New York State.
•   Knowledge and understanding of NYS policies and processes and how they impact business.
•   Ability to grasp complex issues and explain them to key stakeholders, policy makers, media, community leaders, the public and senior management.
•   Understands the importance of procedures and standards of working and demonstrates the ability to give directions or demonstrations with clear reasons and rationales.
•   Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
•   Ability to build and maintain a widely recognized reputation as a community leader in order to represent the company on a number of issues that may impact the community.
•   Requires the ability to think independently and demonstrate the ability to challenge processes and use knowledge or trends to look at current situations.

More Information

#LI-MR1 #LI-HYBRID

Salary

$118k - $140k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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Public Affairs Manager, Long Island (Nassau County)