Job Purpose

The role of the Director, Recruitment Operations & Analytics is to drive a best-in-class Recruitment delivery across National Grid, ensuring that our recruitment team and our hiring managers have a seamless and automated recruitment service that proactive, cost effective and will be considered industry leading. The role will adopt an internal customer first approach and human centred design principles to running a recruitment operations function that will make life easier for our recruitment team and the stakeholders that work alongside and with the recruitment team. The role will ensure our recruitment model will be fully utilised globally, equipping recruiters with the best-in-class tools, methods, and processes to deliver on hiring needs. The role will also implement and manage change and improvement initiatives in the teams across the globe and providing mentorship, guidance, and career development to our passionate teams of leaders and recruiters.

Key Accountabilities

Building a 3–5-year strategy and roadmap for recruitment technology, looking at all the best in class technology tools that can be incorporated into National Grid to optimise the recruitment process.
Acquiring and implementing best in class analytics technology to automate recruitment reporting within the team.
Accountable for ensuring that the Recruitment Operating Model is fully utilized globally
Serve as a SME and deliver operational performance excellence through SAP Success Factors and other relevant talent solutions across the recruitment team.
Working closely with the CPO Transformation and Enablement to ensure all technology enhancements and integrations are completed seamlessly, playing a key role in full scale technology implementations including scoping, tender, build, testing, and post go-live remediations.
Develop, create, and manage best practice on functional reporting optimising our recruitment operations and delivering data driven insights to National Grid.
Deliver the recruitment operations at high quality and speed with a proactive approach to data insights and delivery KPIs.
Management of our Managed Service Provider (MSP) and our recruitment agency relationships
Partnering with finance and the VP/Group Head of Recruitment to management of the recruitment operating budget.
Working closely with business services and other recruitment vendors to seamlessly improve, redesign and manage our onboarding process.

Knowledge, Experience and Technical Know How

Previous experience building recruitment operations teams.
Extensive experience building roadmaps for recruitment technologies and for analytics/reporting.
Demonstrated ability to understand different stakeholder perspectives and views, build productive working relationships, manage key stakeholder expectations and negotiate as required.
Strong understanding of talent acquisition from both a business, candidate, and recruiter perspective.
Excellent analytic and metric-based skills and recruitment system experience, ideally experience with SAP Success Factors (and or other ATS)
Vendor management experience
Project/program management skills
Thriving working in a high paced environment, driving high volume and high-quality services.
Collaborative and have an influential leadership style with the ability to drive others into action and to think creatively and pragmatic about solutions.
Organizational savvy working and partnering with business and HR delivering against business goals through problem solving and relationship building skills.
Openminded to change and have strong interpersonal skills.
Experience using data visualization tools (Microsoft PowerBI / Tableau etc) is highly regarded

Qualifications

Bachelor’s degree or equivalent in commerce/business.

Based on your own research and what you know about the recruitment team, please prepare a presentation no more than 5 slides for discussion on your thoughts as to the key challenges in the role and how you would plan to approach them.

Job Purpose

Key Accountabilities

Knowledge, Experience and Technical Know How

Qualifications

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