At a glance

We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The UX Writing team aim for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. The role is based at our London Central Office in Pimlico.
The salary range for this role is set at £47,700.00 - £71,800.00
This is a permanent position.
Please note, we will ask you to share some recent work with us, either by uploading as part of your CV or by a link if you have this.

About the role

The eCommerce team is looking for 1 Senior UX Writer to join the team until December 2025.

You are a skilled end-to-end Senior UX Writer who has experience in user-centred design thinking. You understand what differentiates copywriting from UX writing and have the portfolio to prove it. You can plan and deliver a clearly defined and intelligently planned content strategy in order to deliver exciting products and services across John Lewis & Partners.

Importantly, you can bring stakeholders on this journey.

You’re an expert at translating complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all. You can alternate between working on granular iterations of microcopy to designing and problem-solving large-scale conceptual and strategically-aligned pieces. Ideally, you have experience working in Agile and understand what is required to 'work lean' – working closely with your colleagues to iterate and learn quickly.

Some of the key responsibilities:

Planning, designing and writing user-centred copy for the John Lewis website, app and other touchpoints
Working alongside Product Designers in multidisciplinary, Agile product teams
Exploring copy and design solutions using a ‘test and learn’ approach
Analysing quantitative and qualitative data and insight sources from discovery to form evidence-based copy
Providing a holistic view of the content experience and mapping across all omnichannel touchpoints
Planning and facilitating workshops to align stakeholders, establishing customer, business and project requirements to identify risks and dependencies
Helping drive design and copy quality, consistency and great ways of working between teams through a regular feedback process with your line manager as well as the wider Product team
Advocating and creating inclusive design solutions following W3C accessibility standards
Making sure content recommendations are aligned with brand, tone of voice guidelines and proposition/services objectives
Supporting the UX Writing Manager in creating and socialising the UXwriting strategy and guidelines
Building relationships across the business in order to support and influence all aspects of the customer experience
Advocating for the Experience Design team and user-centred design in the wider Partnership and sharing UX writing best practice.

Essential skills you’ll need

Relevant content design or UX writing experience for digital channels
Display a good understanding of UX processes using human-centred methods and a test and learn approach
Collaborating with multidisciplinary teams and excellent stakeholder management skills

Benefits of the Partnership and the role

💻 - Hybrid Working.

🏖️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

🐷 - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

🤑 - You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

🚴 - Simple cycle to work support scheme

🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

🌱 - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

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Senior UX Writer