Job DescriptionAgentic Strategy & AdvisoryConsultant, Song ServiceCL9-
ConsultantLondonWe are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on;it’sfoundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an
Agentic Strategy & AdvisoryConsultantin Accenture Song Service, you will support the shaping and delivery of AI strategy engagements,translating agentic capability into compelling business cases, measurableoutcomesand strategic roadmaps.
Our mission:Istohelpourclients todeliverexceptional human andagenticexperiences thatdeliversimplicity, costtransformation, and anengine forgrowth.
Everyinteractionisa moment to resolve, deepen trust, build loyalty, anddemonstratethebrandpromise when it counts most.
Ifyou'relooking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a teamThe Service practice sits within Accenture Song.Ourvision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work.
We focus on:
- Reinventingcustomer serviceacross physical, digital/app-basedand AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designingfuture-ready service models, enabled by platforms,dataand automation
- EmbeddingGenAI, intelligent automation and decisioninginto customer service journeys and operations
- Supporting clients to define acustomer-first mindset, helping them shape their business and operating models
- Deliveringmeasurable business outcomes, notjust greatexperiences
- We work across the full lifecycle: from ambition and vision, through design and experimentation, toscaleddelivery and adoption.
Whatyou'lldoSupportbuildingAI strategies for clients- Contribute to business cases, valueframeworksand AI investment narratives
- Conduct competitor analysis to inform AI strategy recommendations
- Use Data and Business insights toidentifyvalue opportunities for our clients, helping them track and realise benefits
- Bridging business value and agentic capability, translating what AI can do into what the business should do
- Support the development of client-facing materials including exec presentations,roadmapsand proposals
- Build AI fluency and advisory craft through immersion in live engagements
Contribute to client delivery- Own defined workstreams within strategy projects, from research and analysis through to client presentation
- Create new insights for our clients,interrogating data, buildingvisualisationsandcombining with business understanding tocreatecompelling narratives
- Support workshops,interviewsand co-creation sessions with client stakeholders
- Collaborate across Song teams to bring integrated perspectives into strategy work
Grow people,capabilityand the practice- Contribute to thought leadership,templatesand reusable assets in AI advisory
- Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about
Experience RequiredProfessional experience in consulting, strategy, customerexperienceor digital transformation witha strong desiretospecialisein AI advisory.
The most important thing for us ismindset: intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.
Core experience- Background in consulting, strategy, customer experience, digitaltransformationor a related field
- Industry experience in Communications, Media, Banking and Public Service
- Experience producing high-quality analytical and strategic outputs;research, benchmarking, presentations
- Experienceworking withdata toidentifypain-points, track performance anddemonstratevalue
- Experience in creation of business cases and understanding of value tracking principles
- Experience translating business priorities into AI strategies
- Proven ability to work within cross-functional teams and contribute to complex projects
- Excellent written and verbal communication,able to structure complex ideas clearly
- Proactive and self-directed,able to manage your own workload and ask the right questions
AI,dataand technology awareness- Strong understanding of AI and Agentic AI and how these capabilities scale acrossprogrammes
- Awarenessofdatastructuresand strong understanding ofperformance metrics/ value measurement
- GenAI-enabled services (e.g.conversationalAI, agentic workflows)
- AI strategy and value measurement concepts
- AI tools such as ChatGPT, ClaudeCode/Codex/Gemini, Copilot or similar
- Data discovery and analysisof large data sets using SQL
- Experience building experiences onConversational AIecosystemsuch as GECX,Microsoft,AmazonLex,PolyAI,Cognigy,Cresta, Sierra, Decagon,Parloa
Leadership & consulting skills- Strong analytical and problem-solving capability
- Clear, confident communication;written and verbal
- Ability to manage your own delivery within a project structure
- Comfortable working in agile, fast-moving consulting environments
- Eagerness to build client-facing skills and grow into an advisory role
Set yourself apart- Academic or professional work related to AI strategy, digitaltransformationor customer experience
- Experience in Telco, Financial Services or Public Sector
- Evidence of AI fluency - personal projects, published writing,certificationsor experimentation
- Data analysis beyond excel - experience withVisualisationtools, dataqueryingor coding languages
What'sin it for youOur
Total Rewardsconsist of a competitive basic salary, annual performance bonus, opportunities toacquireequity and a wide range of health and wellbeing benefits. These includeperkssuch as:
- 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
- Family-friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee Assistance Programme, Career Development and Counselling.
- A range of generous Parental Leave offerings.
Flexibility and mobility arerequiredto deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.
Please note that with all our roles, you should expect some in-person time for collaboration,learningand building rapport with clients, peers,leadersand communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race,religionor belief, ethnic or national origin, disability, age citizenship, marital,domesticor civil partnership status, sexualorientationor gender identity.
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LocationsLondon
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