At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Operations Engineer, TechOps
As an Operations Engineer, you will be part of the Global TechOps Operations team to enable automated infrastructure operations for the entire company. In this role, you’ll be responsible for advancing ServiceNow development to enable automated services, leveraging both internal and external AI tools to drive our zero-touch initiatives. Finally, you will play a key role in piloting and scaling these technical capabilities across our global service domains, ensuring innovation is shared across Network, Cloud, Workplace, and Identity.
Your Responsibilities:
Develop and orchestrate automation workflows within ServiceNow (using Now Assist) to reduce manual "toil" and streamline global service requests.
Lead technical pilots for new AI and automation capabilities, adapting and scaling successful solutions across all core infrastructure service lines.
Collaborate with the ElancoGPT platform team to integrate technical knowledge and enhance AI-driven troubleshooting and support for the enterprise.
Analyze operational data and user pain points to design, test, and deploy "zero-touch" infrastructure solutions that delight our global user base.
Create technical documentation, process flows, and engagement materials (such as Tech Talks) to drive the adoption of modern TechOps practices.
What You Need to Succeed (minimum qualifications):
Education: Bachelor’s Degree in Engineering, Computer Science, or a related technical field.
Experience: A minimum of 1 year of experience in a technical or information technology environment (including placement or internship experience).
Strong technical problem-solving skills and an engineering mindset focused on automation and process improvement.
What will give you a competitive edge (preferred qualifications):
Hands-on experience or a strong interest in ServiceNow development and AI/Machine Learning (AIOps).
Foundational knowledge of global infrastructure domains (Network, Cloud/Hosting, Identity, or Security).
Proven ability to translate complex business needs into technical requirements and automated workflows.
Experience with project coordination and the ability to manage the lifecycle of a technical pilot from concept to global rollout.
Excellent communication skills with the ability to explain technical concepts simply to diverse stakeholders.
Additional Information:
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
