Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
What the role is all about…
We have an exciting new opportunity to support Three UK’s B2B Indirect Partners in a key growth area of the market. The successful applicants will have demonstrated excellent customer/Partner service in a previous role. They will work with the indirect Partners to onboard customers on our network and support both Partners and customers during their lifecycle, working tirelessly to provide a great experience.
To be successful within this role you should be customer-focused, detail oriented, efficient, results driven and professional. We are looking for someone motivated, ambitious and tenacious. You’ll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace. In a team of like-minded individuals, your charm and friendly demeanour, and knowledge will keep customers happy.
Please note: This role will involve shifts with hours between 8am - 8pm Monday – Friday & 10-2 Saturday.
Also note: Internally this role will be known as B2B Partner Support Executive.
What you’ll be doing…
• Deliver high levels of performance, Partner service and offer a professional experience.
• Provide an effective and efficient service to our Partner and their customers via agreed service levels.
• Own the Partner experience, always looking at Three through the eyes of the Partner and their customers.
• Take ownership of issues and use initiative when problem solving - make things happen.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
What you'll ideally bring...
• Contact Centre experience desirable.
• Able to manage high workloads & conflicting priorities.
• Excellent organisational and time management skills.
• Experience in use of CRM systems desirable but not necessary.
• A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
What you'll receive in return…
• Competitive annual salary, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
• Hybrid working between your home (2-3 days a week) and our HQ office in Glasgow (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
.... Plus lots more including wellbeing and learning & development benefits!
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What you’ll be doing…
• Deliver high levels of performance, Partner service and offer a professional experience.
• Provide an effective and efficient service to our Partner and their customers via agreed service levels.
• Own the Partner experience, always looking at Three through the eyes of the Partner and their customers.
• Take ownership of issues and use initiative when problem solving - make things happen.