A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us.
The Partnership is a company that celebrates the uniqueness of each individual. Here, you’re not just an employee, you’re a Partner, and you’re valued for being your authentic self.
We offer a range of incredible benefits that set us apart, including significant discounts, VIP hotel suites, flexible working arrangements, equal parenthood leave and more. Our business is a dynamic retail network, but it’s so much more than just retail.
We are branching out into other sectors like built-to-rent, financial services, technology offerings and more, featuring diverse departments that offer an extensive array of products, food options, experiences, and services.
We are dedicated to both the people we serve and the Partners who contribute to our success. For that is the shared purpose that drives us. By working together, in Partnership, we are creating a place with happier people, for a happier business and a happier world.
About the role:
Reporting into the Service Assurance Manager within Technology and Change Service Management, you will be responsible for providing assurance and managing the Technology & Change Operational Risk profile.
As the Risk and Assurance Service Lead, you will be an influential member of the team and have the opportunity to engage with various stakeholders internally and externally. Risk Governance and Assurance is crucial in ensuring we manage and identify Technology & Change Operational Risk.
As part of the role you will be required to work with senior stakeholders to support them in managing their risk profiles. You will need to be able to identify emerging issues in a timely manner and make sure actions are clearly defined and owned.
You will have risk awareness, contributing to the prioritisation of Operational Risk.
In addition to leading on Risk, you will be part of a broader Service Assurance Team. This will allow you to get involved with other initiatives outside of your area and maximise your full potential. You may be asked to occasionally support other areas of the team, which include Capacity, Business Continuity & Disaster Recovery, Service Design & Transition, Knowledge Management and Service Level Management. You will have the opportunity to develop and stretch personally and professionally to achieve your potential.
What you will do
Communicate with confidence to key stakeholders on Technology risk findings, opinions and actions required to strengthen controls, reduce risks, and ensure compliance
Background knowledge and experience in IT Risk Management
Demonstrable experience in Technology Risk and Frameworks
Ability to make decisions at pace
Excellent communication skills
Extensive experience in Senior stakeholder engagement
Well developed planning and analytical skills
Collaborative working style and consulting behaviours
Experience in problem solving and negotiation to resolve, minimise or mitigate risk and maximise opportunities.
Membership of a professional body (APM or IRM)
Risk Management Qualification
Proven track record in Risk Management
Proven ability to work within a business to enhance risk management capability
Experience in ITIL v3 and/or ITILv4.
💻 - Hybrid Working.
🏖️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
🐷 - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
🤑 - You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
🚴 - Simple cycle to work support scheme
🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
🌱 - Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/