Do you have an interest in technology?
Do you enjoy problem solving and have a methodical approach?
Do you think it is time for a new challenge or change of direction with your career?
Then this role might be perfect for you!
The primary role of CASS (Centralised Application Support Services) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As an Associate Application Operations Engineer, you will learn how to:
- Work collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Effectively utilise Incident, Problem and Change and Release Management, as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.
- Be part of an Organisation that takes career development seriously working alongside other functions such as DevOps and other Engineering disciplines.
If this is something that interests you, apply today.
Your key responsibilities in this role are:
- You can identify and register incidents, gathering the required information and allocating it to the appropriate channel
- You can investigate problems in systems, processes and services and contribute to remedies by following resolution processes
- Checks to ensure the service is up and available
- Monitoring batch and ensuring jobs are restarted where necessary
- Correctly executes test scripts under supervision
- Use a Knowledge-based tool to assist in analysis of incidents as well as application dependent tools for database queries, data analysis and fix and front end client access
- Carry out initial investigation for all Ops related incidents raised internally against the applications using Service Management toolset (e.g. batch failures)
- Resolving incidents raised by the customer against the applications using Service Management toolset
- Ensure that incidents are handled in accordance with ITIL standards and Service Level Agreements
- Availability management responsibilities via bespoke tooling
- Attend and contribute to release management via implementation walk throughs.
- Impacting changes relating to the applications
- Contribute to the implementation of Continuous Service Improvement initiatives around process and procedure
- Manage your own workload so that agreed support levels are maintained and that issues are identified and escalated to appropriate contact points
- Maintain strong working relationships with colleagues, and where applicable, other stakeholders
- There will be a requirement to join an on-call rota providing overnight cover Monday through to Friday (for example, 5pm to 9am), and 24 hours on a Saturday and Sunday. The cover is provided in accordance with a rota, resulting in an on-call timetable (for example, 1 week on-call every 3 weeks)
- You will be expected to be working from the Newcastle Hub 3 days per week for the first 6 -12 months to enable you to train alongside your team members and the wider CASS organisation.