As a Senior UX Designer with a research background at the UK's second biggest employer, you'll play a pivotal role in shaping experiences that help our colleagues, suppliers and Marketplace sellers work better every day.
This role is for a strong UX designer who has a good research background. You'll lead end-to-end design while owning and driving high‑quality UX research that informs strategy, unlocks opportunities and ensures we build the right things in the right way.
You'll champion the needs of our Head Office colleagues, Commercial teams and external partners across the organisation, helping them collaborate more efficiently and make better business decisions. Working closely with designers, other researchers, product managers, engineers, analysts and senior stakeholders, you'll turn complex enterprise challenges into simple, intuitive and inclusive experiences.
- Leading end‑to‑end UX across complex enterprise products, from discovery to delivery.
- Simplifying complex, multi‑service systems into clear, intuitive and accessible experiences for colleagues, suppliers and sellers.
- Identifying user needs, jobs to be done and pain points, turning insight into actionable design, product and business decisions.
- Creating and maintain user journeys, service maps, wireframes, prototypes and validated design solutions using the Tesco design system.
- Working closely with Product, Engineering and Analytics in agile squads to balance user needs, business goals and delivery constraints.
- Advocating for human‑centred, inclusive and accessible design, meeting WCAG 2.1 AA standards.
- Planning, leading and delivering UX research across the product lifecycle, from strategic discovery to post‑release validation.
- Owning and evolving key research programmes, including the Seller Satisfaction Survey, ensuring insights are clearly communicated and used by senior stakeholders.
- Synthesizing and communicating research and design rationale with clarity and confidence to a wide range of collaborators.
- Facilitating workshops, research sessions and collaborative design activities with partners and stakeholders.
- Measuring impact and continuously improve experiences using qualitative insight and quantitative data.
- Supporting teams in embedding strong user‑centred ways of working and building research and UX capability across the organisation.
• Working closely with the Design Manager, Design Lead and UX Research Lead to shape priorities, ways of working and a positive, inclusive team culture.
- A strong portfolio demonstrating UX design expertise across web, responsive and native experiences.
- Experience delivering high‑impact design work, ideally within complex or enterprise environments.
- Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design, accessibility).
- A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
- Proven expertise across the end‑to‑end UX process, balancing strategy, research, information architecture, interaction design and accessibility.
- A strong background in UX research, with proven experience leading discovery and strategic research that shapes product and design direction.
- Hands‑on experience with a wide range of qualitative and quantitative research methods, and turning insight into measurable outcomes.
- Strong interaction design skills, with experience designing accessible experiences that meet WCAG 2.1 AA.
- Confidence working closely with product, engineering and other disciplines in agile teams.
- Excellent storytelling, communication and stakeholder‑management skills, able to influence at all levels.
- Ability to coach and mentor others, setting high standards for quality and ways of working.
- Proficiency with modern design and collaboration tools, including Figma, Miro, Jira and Confluence.
- A self‑motivated, organised approach with strong time management skills.
- Experience in retail, marketplace or enterprise contexts is an advantage.
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Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
