Borrower Service Executive
In the Borrower Service team you will assist and help the borrower complete their loan application through to offer and will be working on one of our new products. This role is to provide customer support to SME business owners during their application process.
As a Service Support Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
Dealing with inbound enquiries, via telephone or email answering borrower questions/queries.
Nudge outreach to pre-qualified leads, helping borrowers complete their application.
Request information from SME owners either by email or telephone.
Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
Develop strong working relationships with direct sales teams.
Support the Direct business reporting by keeping information accurate and updated.
Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we’re looking for
Driven to succeed both individually and as part of a team.
Dynamic and KPI driven with the ability to work well under pressure.
Natural proficient at multitasking with strong time management skills
A transparent communication with the customer - both good and bad.
Adaptable and ready to provide feedback on products and how customers are feeling to help aid future improvements
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Want to learn more?
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Weath, Development & Lifestyle.
A few highlights:
Health:Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
Wealth:Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
Development:Dedicated annual learning allowance and full access to internal learning platform.
Lifestyle:Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.