Primary DetailsTime Type: Full time
Worker Type: Employee
Application Support SpecialistQBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 14,000 people in 43 countries.
Application Support Specialists will be experienced, multi-disciplined IT professionals who will be the key point of contact regarding their assigned applications with a good understanding of the application from a business and a technical perspective. They will also be responsible for the creation and action of application strategies and road maps as well as ensuring that the business stakeholder are actively engaged. As specialized technicians they will also have a strong focus on maturing and enhancing the application delivery capability, identifying and implementing improvements to applications, process and procedures.
Primary Responsibilities - Creating/directing the creation of Application Strategies and roadmaps
- Liaise regularly with service providers and customers to review and improve performance against service level agreements (SLA).
- Manage the given suite of applications within the IT Application Portfolio in the key Application Services areas of Application Support
- Provide expert consultancy and support in the development of applications and techniques to support business needs; especially in the event of a major incident
- Share knowledge on the latest upgrade dates, associated functionality and suggest recommendations for change.
- Maintain an effective governance regime for the given suite of applications within the IT Application Portfolio
- Maintain an effective reporting regime for the given suite of applications within the IT Application Portfolio that provides relevant information on the individual applications within the given portfolio as a whole
- Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure the Application Services team deliver a consistent level of service
- Ensure that the given suite of applications within the IT Application Portfolio provides change that meets business need and can be interpreted and understood by stakeholders
- Provide governance and assurance to internal and external stakeholders ensuring a clear communication of plan, progress, risks and issues
- Prepare accurate and timely information relating to the given suite of applications within the IT Application Portfolio for input to stakeholders
- Liaise with the global teams to ensure the application is continually considered as a global application and all changes are signed off by each of the regions through the governance meetings
Preferred Competencies/Skills - 5+ years relevant experience as an application support engineer working on enterprise software and business applications
- Previous experience and knowledge of relevant global/regional applications
- Full understanding of the needs, objectives and constraints of the varying groups of users that rely on the application
- Knowledge of building reports and dashboards using coding language is essential
- Working knowledge of user administration tasks
- Comfortable with working within a global capacity
- Experience managing third party activities advantageous
- Experience of system migrations advantageous
- Planning and organizing - able to prioritize and manage workload
- Strong communication and interpersonal skills with an appreciation for an ability to communicate with and respond to the needs of diverse audiences
We are here to support you We are here to support you We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- QBE Pension scheme and private health cover
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
- BCS Organisational Membership
Some of the award’s QBE are proud to have won include: - The British Computer Society 2021 Winners - Inspirational Individual of the Year; IT Service & Support Professional of the year
- British Claims Awards 2022 Winner - InsurTech Award
- Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.
Why QBE?Working for us. Working for you. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Offering a great range of benefits which enable you to bring your best self to work; including competitive salaries and bonus structures, health and well being programs, hybrid working for the flexibility of working from home and the office. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
To find out more about why you should work for QBE, visit our careers website .
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How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
