· Provide GIS technical and business process support for the MA distribution electric business
· Position will include reporting, data update, analysis responsibilities utilizing SharePoint and Power BI.
· Collaborate with and advise various stakeholders to identify and prioritize data and/or business process and system changes and enhancements.
· Work closely with business and IS counterparts to develop solutions to system related issues and change requests. This could include:
o identify best business\technical solutions
o write business requirements and functional specifications for developers
o facilitate development, testing and implementation of identified changes
· Assist in the design, development and implementation of knowledge management strategies.
· Create, publish, update and expire knowledge content.
· Review article feedback and respond accordingly.
· Condense complex training content into easily consumable knowledge articles.
· Effectively collaborate with the wider team to produce simplified, relevant knowledge content within necessary deadlines.
· Evaluate knowledge management tool performance and review low usage content, identifying areas for improvement.
· Assist in development and maintenance of other training elements as needed.