· Copy, Scan, Fax, and File various record types.
· Create work orders in the work management system (WMS) (Gate boxes, etc.).
· Casbuilt completed work orders in the Work Management System (Maximo, etc.).
· Order office supplies and deliver UPS packets.
· Handle internal and external customer calls.
· Process Check requests.
· Process various invoices (SAP, Shopping Carts, dig safe, etc.).
· Perform other clerical duties as assigned (Remedy Updates, Corporate Bulletins, Job Postings, Data Entry, Patch Inspections, assist in work packet creation, etc.); and
· Assist employees of higher grade as required.
· Make outgoing calls to customers to schedule Meter Set Compliance and Meter Protection appointments.
· Casbuilt all jobs requested by supervisors including Leaks, Mains and Service and Miscellaneous work.
· Print survey books.
· Create all work orders for meter set compliance and Survey 123 entries.
· Must be proficient in the customer system (CRIS), or any future similar systems, able to access
customer accounts, interpret billing, service order and meter reading information, create orders in CRIS/MDSI or other supporting systems.
· Assist with the closing out of CMS atmospheric corrosion work orders, by transferring information entered in the field into the appropriate office- based program.
· Enter job information provided by contractors each week into the construction database.
· Time Entry (exceptions-corrections).
· Assist in end of year clothing and boot allowance transfers for C&M and CMS.
· Maintain overtime process, as needed.
· Meter Reading:
o Route review, schedule, assign, complete and process work.
o Achieve meter reading read rates through skipped read resolution / zero read report.
o Interact with appropriate revenue departments to resolve any meter reading related issues.
o Process ERT changes / AMR / Meter Route accuracy; and
· Assist Work Support supervisors with other tasks as assigned.