• Execute strategies to develop key stakeholder relationships, contact points, trends and messaging in order to solidify an external reputation as an industry leader in energy and the environment, a concerned corporate citizen, and a socially conscious organization with community values and interests.
• Map existing stakeholder relationships and identify opportunities and promote key campaign strategies, policies, and community initiatives to promote and defend National Grid interests.
• Build and maintain strong relationships with multiple levels of leadership within municipal organizations, including public works, facilities, and operations directors to manage municipal accounts.
• Act as customer representative for all metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
• Communicate, advocate for, and manage strategic energy and environmental objectives throughout Nassau County.
• Develop and manage ongoing strategic relationships with key stakeholders and customers in order to gain support for favorable outcomes and enhance National Grid’s image with regulators and community leaders.
• Develop relationships with key community and customer organizations that lead to strategic partnerships that align with corporate objectives (e.g. Combating Climate Change, Sustainability, National Grid’s Responsible Business Commitments, our Fossil Free Vision (Net Zero by 2050) and Community Investment initiatives.
• Establish National Grid as a leader in energy transition, and a thought leader to communities and customers. Share knowledge and develop technical understanding for the utility of the future.
• Drive awareness of initiatives, programs and events designed to improve brand affinity and perception of National Grid.
• Provide technical guidance, support and coaching to Communities and customers so as to establish National Grid as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g., renewables, CNG, demand response, etc.
• Provides critical support for outage restoration communication with community.
• Support the Stakeholder management group, along with identified key distribution communications in advance of major infrastructure upgrades in order to manage community and business owner expectations and demonstrate superior customer service.
• Accountable for regional planning in the territory to ensure all market and account needs are considered and all National Grid resources are brought forward to address these needs.
• Attend meetings and activities, inclusive of community, business, trade and as required sessions outside of normal business hours when necessary and make public presentations as required.
• Seek market feedback with respect to large customer expansions, major developments, and municipal infrastructure planning to establish synergies with Company asset planning.
• Liaise with the Statewide External Affairs, Federal Government Relations, Economic Development and Communications Teams as needed.
• Advance the Company’s policy agenda with key stakeholders including Chambers of Commerce, Civic Associations, Business Groups, Non-Profits, etc. to identify and deliver appropriate solutions in line with National Grid policies and procedures, that benefit all parties.
• Be available for storm duty and other community engagement events as necessary.