About us
National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.
In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Job Purpose
We are looking for an experienced system support specialist to join the UK Physical Security Team and provide first line technical support for critical network and server infrastructure systems across a multi-site architecture.
You will be responsible for the maintenance of specialist security and network products installed across multiple locations, following defined processes and procedures to ensure compliance with company policies and controls.
A key part of the role will involve liaising with security operations teams, site stakeholders, and technology partners to support them in their correct use and guide them on best practice and configuration requirements for both hardware and software installations. You will also support Security Operations, System Engineers, and field technicians to investigate and troubleshoot faults, proactively monitoring logs and alerts to reduce potential technical failures.
This role is based in Reading and is office based due to the nature of the role.
Key Accountabilities
- Maintain specialist security systems and network infrastructure operations in a highly sensitive and critical environment.
- Respond to queries and support requests from security operations teams and site stakeholders.
- Assist technology partners on best practice and provide guidance on the correct configuration of hardware and software installations.
- Proactively monitor logs and alerts to reduce potential technical failures.
- Support Security Operations, System Engineers, and field technicians to investigate and troubleshoot system and network faults.
- Support the commissioning, configuration, servicing, and maintenance of the installed security systems across multiple sites and locations.
- Manage the process for the disposal and secure sanitisation of assets.
- Perform routine system back-ups and coordinate the installation of system updates and patches.
- Ensure all activities are completed in accordance with defined processes and procedures, and in compliance with company health and safety procedures.
- Maintain a strong and effective working relationship with all stakeholders (internal and external).
What You'll Need
Personal behaviours
- Proactive and skilled multi-tasker with a keen eye for detail.
- The ability to thrive in a fast-paced work environment.
- Strong communication and organisational skills, ability to effectively collaborate with various internal and external stakeholders.
- Self-motivated with a strong appetite for personal development and a willingness to learn bespoke security applications and systems.
Qualifications:
- Certified, or working towards, an appropriate certification in Windows Server/Client, networking or security e.g. CompTIA A+/N+/Sec+ or MCSA Server Infrastructure.
Experience
We are looking for candidates with skills and experience in some of the following areas:
- Support of Active Directory implementation over multiple geographical locations with bandwidth limitations.
- Working knowledge of Windows family of operating systems.
- Windows Server Core installations and management via command line and Powershell.
- Operating within the command line interface for configuration and troubleshooting activities.
- Managing and troubleshooting Group Policy Objects, including software deployment, desktop security and Group Policy Preferences.
- Virtualisation using Hyper V and Failover Clustering.
- An overall awareness of network infrastructure and cyber security principles, as well as working with live mission critical systems.
- Design, configuration, and maintenance of live mission critical systems and networks.
- Assessment of network infrastructure requirements and associated cyber security controls.
- Patching Windows operating systems via WSUS.
- Troubleshooting and process/technology improvement.
Advantageous:
- Conversant in SQL.
- Appreciation of CCTV applications, Access Control and Security Systems and integrations.
- Working knowledge of firewalls and security platforms, such as FireEye, SolarWinds, Tanium, etc.
What you'll Get
A competitive salary between £39,488 – £44,133 – dependent on capability
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
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At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.