To work proactively with the Service Operations Manager(s) focusing on service stability, risk and cost, and to help ensure the continued integrity of the IT services provided to the National Grid ESO Business.
The IT Service Lead will have at least three years’ experience within ITIL Service Management environments and be familiar with disciplines such as Incident Management, Change Management, Risk Management, Vendor Management, Service Transition and Continual Service Improvement. The successful applicant will be looking to join an exciting and fast-paced IT service environment where customer service is crucial.
As a Service Lead, you will be supporting the ESO Technology Operations (ESO TechOps) Service Operations Managers by driving vendor performance improvements, overseeing the production of service reports and presenting improvement plans. This role will also be responsible for leading vendor service reviews, service capacity planning and disaster recovery test reporting, as well as providing a customer interface during incident escalations, providing change governance, and supporting service readiness validation.
This role will also interface with Group and ESO TechOps service functions including Problem, Change, Service Transition, Service and Product Delivery, and Application Support teams.