The Team: The Service Management team develops strategic and lasting business relationships between the Cloud and Infrastructure organization and its internal stakeholders. Those relationships are grounded on strong customer satisfaction and alignment of the service with customer requirements. The team oversees and governs over the performance of the service delivery organization which is comprised of a managed services provider and internal engineering teams. In addition, the team manages our infrastructure risk posture and oversees the disaster recovery testing program for services in scope.
The Impact: The Cloud and Infrastructure organization supports a large and complex estate of cloud as well as on-prem technology solutions used by our business stakeholders do deliver excellent service to SPGlobal’s customer base. The Service Management team ensures that our service is reliable, transparent, and consistently delivers established service levels.
What’s in it for you: SPGI is seeking a dynamic and detailed-oriented IT Service Management Professional to help us build and deliver a world-class service organization. In this role you will have:
- Responsibility to deliver on challenging and constantly evolving service requirements for a large, state-of-the-art technology landscape
- The opportunity to shape the way we deliver service, develop a team, and engage directly with the most senior stakeholders in a 40k+ staff organization
- The ability to influence solution design and technical approaches to solve complex business and technical problems
Responsibilities:
- Developing a team of Service Delivery managers to partner with our business Divisions to understand and support their unique requirements.
- Build strategic business relationships and align our service to the customer objectives
- Managing a service delivery outsourcing partner in meeting our support and service requirements and deliver great service
- Managing technology risk and overseeing a disaster recovery testing program
- Maintaining strong relationships with manufacturers, dealers, and sales representatives
- Managing and monitoring resolver group’s performance as it pertains to incident resolution
Skills Required:
- ITIL V3 certified
- 10 years+ experience delivering IT Service Management
- Excellent relationship-building skills and managing Sr. stakeholders
- Excellent presentation and communication skills
- Experience operating in large-scale multi-cloud technology environments
- Excellent grasp on technology
Flexible Working
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Grade/Level (relevant for internal applicants only): Grade 14
Compensation/Benefits Information (This section is only applicable to US candidates):
S&P Global states that the anticipated base salary range for this position is $152,600 to $348,800 . Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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102 - Senior Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH102 - Senior Management (EEO Job Group)
Job ID: 278827
Posted On: 2023-01-10
Location: New York, New York, United States