Job DescriptionAbout SongAccelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in PracticeName connect with stakeholders and deliver value.Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Commerce, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.About the RoleAs a Song Commerce Senior Manager, you will help clients transform and grow their commerce capabilities across digital, physical and emerging channels. You will lead advisory engagements that shape clients’ commerce strategies, operating models, technology selections and commercial outcomes. The role builds on Accenture Song’s expertise across Commerce, Customer Technology, Marketing, Service and Design.Key ResponsibilitiesClient Advisory & Strategy
Lead end‑to‑end advisory engagements across B2C and B2B, including commerce strategy, opportunity sizing, capability assessments and roadmap definition.
Advise clients on LLM‑native and agentic commerce trends, leveraging Song thought leadership.
Shape value propositions and commercial business cases that drive measurable growth and experience improvements.
Solution Leadership
Define future‑state commerce operating models covering content, trading, product management, data, and technology.
Collaborate with Customer Technology, Data & AI, and Experience teams to shape integrated solutions.
Translate business requirements into practical, scalable solutions aligned to platforms such as Adobe, Salesforce, SAP and emerging AI‑driven architectures.
Delivery Oversight
Oversee multi‑workstream advisory and transformation engagements from inception through delivery.
Ensure quality, risk management and commercial performance in line with Song Delivery Excellence standards
Serve as senior escalation point for clients and internal delivery teams.
People & Leadership
Build, coach and develop high‑performing teams across Commerce and cross‑practice groups.
Contribute to talent planning and recruitment cycles as referenced in internal coordination emails.
Foster an inclusive culture aligned to Accenture Song values.
Business Development
Support sales and origination with proposal development, client workshops, and shaping of new opportunities.
Partner with leaders across Song to build repeatable offerings, assets and accelerators.
QualificationRequired Experience
Significant experience advising clients in digital commerce, including platform strategy, omnichannel experience, trading, or commerce transformation.
Proven ability to lead senior client conversations and shape C‑suite programmes.
Demonstrated experience in B2C and/or B2B commerce advisory environments.
Strong understanding of commerce technologies and AI‑driven commerce trends.
Experience managing large, multi‑disciplinary teams in a consulting environment.
Core Skills
Strategic problem‑solving
Executive‑level communication and storytelling
Commercial and financial acumen
Team leadership and coaching
Roadmapping, operating model design, transformation planning
Cross‑functional collaboration
Preferred Qualifications
Experience with Adobe, Salesforce, SAP or similar commerce ecosystems.
Knowledge of AI‑assisted/agentic commerce models.
Background in management consulting, digital transformation or product‑led environments
Why Join Accenture Song Commerce?You will shape the future of commerce across industries, working at the intersection of AI, creativity, technology and customer experience. You will join a high‑growth practice directly influencing the direction of the UKI commerce advisory offering as reflected in ongoing hiring and team discussions.What’s in it for you:Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
Family-friendly and flexible work policies.
Attractive pension plan with financial wellbeing support and resources.
Private healthcare insurance plan and Mental Wellbeing support.
Employee Assistance Programme, Career Development and Counselling.
A range of generous Parental Leave offerings.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.SNGCR01LocationsLondon
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