Field Support Engineer

Viridien • Full-time • GBR-Edinburgh, United Kingdom • 5d ago

As part of the Sercel Group, Sercel Concept is a world leading provider of software systems and services.

For over 40 years, our teams have been committed to delivering innovative, client-driven solutions. Our dedication to continuous development ensures that our customers not only have access to, but also help define the latest advances in technology.

In addition to providing solutions to optimise the data quality, operational efficiency, and transparency of offshore and onshore operations in the energy sector, Sercel Concept has a portfolio of innovative software and services for the marine industry, including ports and logistics.

Job Summary

We are seeking a Field Support Engineer to join our dynamic and innovative team. For over 40 years, our software teams have been dedicated to delivering client-driven solutions and advancing technology in navigation, surveying, data processing, and simultaneous operations.

In this role, you will be responsible for installing, commissioning, and supporting our suite of software systems in offshore survey environments. The position offers significant opportunities for worldwide travel, primarily to vessels conducting seismic surveys. When not deployed in the field, you will provide office-based client support, assist with system commissioning and testing, and contribute to client training and documentation.

Key Responsibilities

Install, commission, and support navigation, surveying, and data processing software systems in offshore environments.

Provide on-site and remote technical support to clients during seismic and related survey operations.

Diagnose and resolve system and operational issues efficiently under demanding conditions.

Conduct system testing, configuration, and troubleshooting both in the field and office settings.

Assist in client training sessions, ensuring users are proficient with system functionality and operation.

Contribute to the development and maintenance of user documentation and support materials.

Collaborate with engineering and software development teams to improve system performance and customer satisfaction.

Qualifications

Required

Proven engineering experience, ideally within a technical support or field engineering role.
Practical experience with Linux (including command line) and networking.

Strong problem-solving and analytical skills, with the ability to apply them to complex systems and processes.

Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels.

Ability to work under pressure and in demanding offshore operational environments.

Flexibility and adaptability to cope with variable travel schedules and extended periods away from home.

Preferred

Knowledge of data communications, basic electrical/electronic engineering, or related disciplines.

Experience with GPS, data radio systems, surveying, and/or navigation systems.

Why Work at Concept Systems?

Complex and fascinating products that will present a genuinely interesting new challenge to experienced Engineers

The opportunity to travel globally

A history of outstanding innovation and industry firsts

Highly intelligent co-workers committed to delivering challenging solutions

A unique, satisfying and rewarding environment

Competitive salary plus daily allowance when offshore

Flexible working

33 days holiday (plus additional leave earned when offshore) plus generous leave programmes

Range of attractive insurance and pension benefits

Private Medical Care

Cycle to Work Scheme

Electric Vehicle Salary Sacrifice scheme

Employee Assistance Programme

Why work with us?

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.