Job DescriptionImportant InformationHybrid WorkingThis role is based at our Newcastle office in Cobalt Business Park and requires a minimum of three days per week on-site.
Please note that these requirements relate to a specific client engagement.
About the RoleWe're looking for an experienced
User Researcher to join our Advanced Technology Centre in Newcastle.
As a User Researcher, you'll play a key role in helping teams understand user needs, behaviours, and motivations to create products and services that are intuitive, accessible, and effective. You'll uncover valuable insights that inform design decisions and ensure that user needs remain at the heart of the development process.
Working as part of multidisciplinary Agile teams, you'll collaborate with Service Designers, Interaction Designers, Content Designers, Developers, Product Owners, and Delivery professionals to shape digital experiences that deliver meaningful outcomes for both users and clients.
This is an exciting opportunity for someone who is passionate about understanding people, solving complex problems, and using evidence-based research to influence product and service design. You'll have the chance to work across a variety of clients and industries while contributing to projects that make a real difference.
About the TeamOur Advanced Technology Centre is a thriving hub of innovation where design, technology, and delivery specialists collaborate to create exceptional digital products and services.
You'll join a close-knit and supportive UX and Design community made up of User Researchers, Service Designers, Interaction Designers, Content Designers, and other specialists who are passionate about User-Centred Design.
We foster a culture of collaboration, continuous learning, and professional development. You'll have opportunities to work alongside experienced practitioners, share knowledge, contribute to communities of practice, and expand your expertise across a diverse range of sectors and technologies.
Whether you're looking to deepen your research skills, specialise in discovery and evaluation, or broaden your experience across large-scale digital transformation programmes, you'll find plenty of opportunities to grow your career here.
What You'll Be DoingAs a User Researcher, you will:
- Plan, recruit, and conduct user research activities to support digital products and services.
- Lead the end-to-end research process, from defining objectives to analysing findings and presenting insights.
- Align research activities to support decision-making and product direction.
- Work with Product Owners and stakeholders to develop effective research strategies.
- Create research materials, discussion guides, and testing artefacts.
- Turn user insights into actionable recommendations for design and delivery teams.
- Collaborate closely with Designers, Developers, and other specialists throughout the product lifecycle.
- Advocate for user needs and champion User-Centred Design across teams.
- Present research findings and recommendations to stakeholders and clients.
- Contribute to the UX and Design community through collaboration, knowledge sharing, and continuous improvement.
QualificationWhat We're Looking ForWe're interested in candidates with experience in:
Essential Skills- Experience working as a User Researcher within digital product or service teams.
- Experience working to Government Digital Service (GDS) standards and principles.
- Experience planning, conducting, and analysing qualitative and quantitative user research.
- Experience working within Agile Scrum teams and multidisciplinary environments.
- Strong stakeholder management and communication skills.
- Ability to translate complex research findings into clear, actionable insights.
- Experience advocating for users and helping teams adopt user-centred design practices.
- Confidence presenting research findings to a variety of audiences.
Nice to Have- A portfolio demonstrating user research activities, user journeys, personas, usability testing, prototyping, and design collaboration.
- Experience working on large-scale digital transformation or public sector programmes.
- Experience with a variety of research methods across discovery, alpha, beta, and live phases.
- Experience mentoring or supporting less experienced researchers.
What's In It For You?At Accenture, you'll have the opportunity to work on meaningful digital services, develop highly sought-after research skills, and build a rewarding long-term career within one of the world's leading technology consulting organisations.
Our benefits include:- Competitive salary and performance-related rewards.
- 25 days' annual leave, with the option to buy additional days.
- Private medical insurance.
- Three additional days of paid leave each year for charitable activities.
- Access to industry-leading training, certifications, and career development opportunities.
- Opportunities to work across a diverse range of clients, sectors, and digital transformation programmes.
- A supportive and inclusive culture that encourages collaboration, innovation, and continuous learning.
Flexibility and mobility are important aspects of this role, and there may be opportunities to spend time working alongside clients and partners to help deliver the exceptional services we're known for.
Why Join Us?If you're passionate about understanding users, uncovering insights, and helping shape products and services that genuinely improve people's experiences, we'd love to hear from you.
Join a collaborative design community where your research will directly influence important decisions, your development will be supported, and your work will help create digital services that deliver real value to users. You'll work alongside talented colleagues, learn from experienced practitioners, and contribute to projects that have a meaningful impact across a range of industries.
Apply today and help shape the next generation of user-centred digital experiences.All offers are subject to satisfactory Security Clearance being obtained.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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LocationsNewcastle
Additional InformationEqual Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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About AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com .
