About the role
We are looking for a Digital Product Manager to join the team working within Pan Partnership Customer. You will be responsible for maximising the value of the Partnership's Customer capabilities and experiences across Marketing, Personalisation, Permissions, and Loyalty. Leading a cross-functional product team, you will set OKRs to align with strategic goals and deliver features that drive metrics for internal and external customer groups.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based, upon your personal needs, whilst balancing the needs of the business. The team aim for around 1 day a week in the office to connect and, on a more ad-hoc basis, to attend key meetings.
About the role
As the Product Manager, you will be expected to be the subject matter expert and grow and manage the product. You are the custodian of the customer, end-user, technical, and business stakeholders, and will develop a strategy within an adapting and nuanced environment.
You will be passionate about developing technology capabilities to support current and future customer needs and obsessed with optimising your product.
Essential skills you’ll need
Working experience within the MarTech landscape and Products
Strong stakeholder management
Experience in operational change programmes
Able to solve complex problems and take a new perspective on existing solutions.
Proven ability to respond to and prioritise changing demands effectively
Ability to balance multiple priorities, stakeholders and timelines
Comfortable working with broader strategies and delivering against its goals set within it
Leading Product discovery on large-scale initiatives focusing on customer and business problems
Experience leading others within a Product team using an Agile development methodology (such as SCRUM or Kanban).
Led cross-functional Product team with end-to-end ownership of Features
Desirable
Experience running platform teams
Experience managing MarTech, internally built or B2B products
Previously run hypothesis-led Product delivery, running A/B tests and making data-oriented decisions.
Experience working with Loyalty, Data, Personalisation, Permissions and Rewards
Experience of working with retail Trading, Editorial and Creative teams, amongst others
Previously delivered large-scale and complex Products within mature and business environments
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About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
