About the role
We currently have an exciting opportunity to join our E-Commerce Growth Team within the Fashion Category on a secondment/fixed term contract.
We are looking for an experienced commercial and customer-focused individual with knowledge of operating in an E-Commerce trading environment with experience of people management and influencing internal stakeholders.
You will lead and develop your E-Commerce trading team, setting the strategic direction and outlining what your category needs to grow, influencing stakeholders to deliver commercial targets and working with teams in Commercial, Customer, Content & Operations and Optimisation & Product to deliver these actions.
Contract Type - Secondment/Fixed Term Contract until August 2026
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 2 days a week in the office to connect on a Wednesday & Thursday.
Location - This role is based at our London Head Office campus in Pimlico.
What are we looking for?
The successful candidate will be responsible for forecasting, articulating risks and opportunities to trading performance looking forward, and analysis and recommendations from reviewing previous trading performance to maximise opportunities and minimise risks.
As E-Commerce Category Growth Manager you will use your functional knowledge, providing insight that enables you to influence improved decision-making and prioritisation across Commercial, Digital and Customer teams. You will lead the team to monitor performance and external benchmarks for you to ensure risks/opportunities are highlighted to stakeholders to improve assortment breadth/price, on-site/app customer journeys or marketing tactic channel activity.
You will work closely with:
● Commercial Category Teams: Buying & Merchandising
● Digital Marketing
● Trade Marketing
● Trade Planning & Optimisation / PLO
● Insight & Analytics
● External Brands
● Retail
Essential skills/experience you’ll need
● E-Commerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions.
● Highly numerate and strong data-analysis orientation. Comfortable with interpreting complex data from multiple sources to provide clear recommendations.
● Strong commercial acumen.
● People Management
● Influencing skills. Ability to build strong Stakeholder relationships
● Strong and highly collaborative team player able to work in matrix management both with E-Commerce (influencing operations, site effectiveness, product) as well as broader functions
● influence B&M around availability, price, and detailed understanding of conversion funnel dynamics
● Strong data and analytical skills in terms of interpretation and converting into insight, action, sizing and prioritisation
● Ability to manage and influence range of stakeholders - for directorate leadership teams, digital marketing, category marketing, retail media
Desirable skills/experience you may have
● Boxi Proficiency
● Adobe Analytics Proficiency
● Category knowledge and experience
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
