Role: Frontline E ngineer Manager Location: Cheltenham Salary: Competitive salary and package dependent on experience + shift work Career Level: We are hiring at Associate Manager level Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.Note: The above information relates to a specific client requirementAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise , diverse skill sets and next-generation technology to each business challenge.
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Julie Sweet, Accenture CEO The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
This team will operate a 24/7/365 rota , and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota . We anticipate this to commence within the first 6-12 months of joining.
The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme .
As a Frontline Engineer Manager you will be responsible for: - Run day-to-day management of cloud infrastructure support engineers who provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues (work 9-5 and support team)
- Ensure shift pattern provides 24/7 coverage with the correct capacity and skills
- Ensure team members are meeting SLAs and are maintaining their skills to the right levels
- Develop product knowledge in cutting-edge air-gapped cloud technology to support team members and users with how-to questions.
- Lead internal reviews to identify and enable opportunities for continuous improvement and reducing toil
- Provide mentoring to engineers and supporting a culture of team skills growth
- Interaction with partners and clients to report on SLAs and other KPIs
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QualificationsThe following skills and experience are essential for this role: - Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.
- Proven experience of managing technical teams and ensuring they have the skills and support to deliver high-quality work
- Experience in a production support / operations role to ensure a live service for users
- A willingness to learn new deep skills in air-gapped cloud architecture and operations
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools
- In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability
- In-depth understanding of ITIL v4 and standard ITSM practices and process
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
What is in it for you
At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Closing Date for Applications: 30th August 2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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