Job Title: IT Practitioner - Service Delivery
Location: Barrow. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
Salary: £45,000 + Dependant on skills and experience
What you’ll be doing: - Ensure Service Design and Service Acceptance/Transition for the Product Fulfilment function within IM&T
- Contribute to Service Design and Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications
- Champion Continual Service Improvement and Service Automation
- Minimise Service Related Risks
Your skills and experiences: Essential:
- Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service design and acceptance around any other large-scale applications considered
- Experience of use of industrial strength CMDBs (Config management database) and their application (eg ServiceNow)
- Familiarity with the generation of Service Acceptance Checklists and Service Design Packs and Operational readiness reviews
- Able to hold delivery projects to account for Service Acceptance related deliverables
- Understanding of the architecture of resilient applications.
Desirable:
- Ideally ITIL Practitioner
Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
The IM&T Product Fulfilment Team: As a Service Delivery Practitioner, you will ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T. You will be given the opportunity to work in a busy project environment, using variety of modern tools, such as SAP, Service Now and similar.
Career opportunities are available depending on career aspirations, within the department and across the department, large wings of IT that are in need of the skillset. Building out the capability across the function. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.
Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 30th January 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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